Evenings Patient Access Specialist — ED Registration

Beth Israel Lahey Health; Burlington (MA); Hybrid; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Representative for evening shifts at Lahey Medical Center, Burlington. You will register patients, collect payments, verify eligibility, and schedule appointments to ensure a smooth patient experience.

The role involves handling sensitive information, maintaining confidentiality, and delivering efficient, first-call resolution where possible. Prior experience in a high-volume clinic or hospital setting is preferred.

Qualifications

• Education: High school diploma or equivalent; an associate degree is preferred.
• Experience: 1-3 years in a related role with strong computer usage.
• Skills: Fast, accurate data entry; customer service in a fast-paced setting.

Responsibilities

• Register patients for visits and explain the registration process.
• Process co-pays, deductibles and balances; safeguard cash and records.
• Schedule, reschedule and confirm patient appointments and referrals.
• Verify insurance and eligibility; obtain signatures on required documents.

Skills

Call Center experience

Telephone customer service

Typing 40 wpm

Medical terminology

Bilingual communication

Familiar with EHR

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Outlook

Word

Excel

PowerPoint

Access

EHR Software

Job description

Beth Israel Lahey Health is seeking a Patient Access Representative for evening shifts at Lahey Medical Center, Burlington. You will register patients, collect payments, verify eligibility, and schedule appointments to ensure a smooth patient experience.

The role involves handling sensitive information, maintaining confidentiality, and delivering efficient, first-call resolution where possible. Prior experience in a high-volume clinic or hospital setting is preferred.