Evening Patient Access Specialist

Children's Nebraska; Omaha (NE); On-site; USD 25,000 - 33,000; Part time

Job summary

Children’s Nebraska is seeking a Patient Access Specialist to manage patient registrations, check-ins, and check-outs, and to coordinate point-of-care scheduling across departments. You will support patient enrollment in digital platforms, answer questions, and uphold hospital service standards.

The role requires a high school diploma or GED, prior customer service or healthcare administration experience, and strong interpersonal skills to ensure a smooth and respectful patient experience within

Qualifications

• High School Diploma or GED preferred.
• Experience in customer service and in patient registration or healthcare administration is preferred.

Responsibilities

• Perform full patient registrations in the hospital’s electronic health record (EHR) system, including verifying and updating demographic information.
• Ensure accurate and complete registration documents are obtained, meeting hospital and regulatory standards.
• Collect necessary patient co-pays and other payment information as applicable.
• Manage additional registration tasks, such as handling In Basket messages and work queues (WQs).
• Conduct patient check-ins and check-outs, providing patients with appointment details and discharge instructions.
• Coordinate point-of-care scheduling for follow-up appointments and other services with clinical teams.
• Adhere to Children’s Nebraska customer service standards and maintain a welcoming environment for patients.
• Maintain confidentiality per HIPAA and hospital policies and document all information accurately in the EHR.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Effective communication

Education

High School Diploma or GED

Tools

EHR system

Job description

Children’s Nebraska is seeking a Patient Access Specialist to manage patient registrations, check-ins, and check-outs, and to coordinate point-of-care scheduling across departments. You will support patient enrollment in digital platforms, answer questions, and uphold hospital service standards.

The role requires a high school diploma or GED, prior customer service or healthcare administration experience, and strong interpersonal skills to ensure a smooth and respectful patient experience within