Senior Patient Access Specialist - Complex Scheduling

Children's Nebraska; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Children's Nebraska in Omaha, NE is seeking a Patient Access Specialist II to support complex scheduling and multi-department vaccination processes. The role emphasizes adaptability across ED, inpatient units, and radiology to optimize patient flow and experience.

Qualified candidates have at least 1 year in patient registration or healthcare customer service, with proficiency in EHR systems and insurance knowledge.

Qualifications

• Proficiency in EHR systems with scheduling and registration functionalities.
• Strong understanding of healthcare insurance and referral processes.
• Excellent customer service and interpersonal skills.
• Ability to multitask and prioritize in a dynamic hospital environment.
• Advanced problem-solving for scheduling/registration challenges.
• Clear communication and mentoring skills for team guidance.

Responsibilities

• Perform advanced patient registrations and verify demographics, guarantor responsibilities, and insurance coverage.
• Manage complex check-ins/check-outs and provide prep instructions for procedures.
• Coordinate scheduling for complex referrals and radiology procedures.
• Float across departments (ED, Inpatient, Radiology) to cover high-demand periods.
• Uphold Children's Nebraska customer service standards and address patient inquiries.

Skills

EHR proficiency

Scheduling

Insurance knowledge

Customer service

Communication

Education

High School Diploma

Job description

Children's Nebraska in Omaha, NE is seeking a Patient Access Specialist II to support complex scheduling and multi-department vaccination processes. The role emphasizes adaptability across ED, inpatient units, and radiology to optimize patient flow and experience.

Qualified candidates have at least 1 year in patient registration or healthcare customer service, with proficiency in EHR systems and insurance knowledge.