Evening/Weekend Member Services MOD

Ymca-of-the-Iowa-Mississippi-Valle; Davenport (IA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending Account / Health SAV

Y Retirement Fund participation

Paid Time Off (up to 30 days/yr)

Long Term Disability

Free YMCA membership

Program discounts

Tuition Assistance

Employee Assistance Program (EAP)

Job summary

The YMCA of the Iowa Mississippi Valley is seeking a Member Services Representative - Manager on Duty to lead evening and weekend staffing, monitor safety, and ensure a high level of member service. The role includes greet, information provision, and resolving issues as they occur.

The position requires the ability to walk the facility regularly, oversee lifeguard safety, and perform opening/closing duties. CPR/AED/FA certification is encouraged and training is provided.

Qualifications

• Experience in customer-facing roles preferred.
• Cash handling and basic sales skills.
• Ability to communicate clearly with members and staff.
• Willingness to obtain CPR/AED/FA certification.

Responsibilities

• Greet members and visitors in a warm, welcoming manner.
• Answer calls, provide information, and direct to proper location.
• Monitor gate access and ensure safety during evening/weekend hours.
• Perform closing procedures and assist with opening on weekends.
• Walk the facility to ensure cleanliness, safety, and proper equipment operation.

Skills

Customer service

Cash handling

Facility safety

Communication

Teamwork

Job description

The YMCA of the Iowa Mississippi Valley is seeking a Member Services Representative - Manager on Duty to lead evening and weekend staffing, monitor safety, and ensure a high level of member service. The role includes greet, information provision, and resolving issues as they occur.

The position requires the ability to walk the facility regularly, oversee lifeguard safety, and perform opening/closing duties. CPR/AED/FA certification is encouraged and training is provided.