Evening & Weekend Contact Center Specialist

Northwest Bank; Erie (Erie County); On-site; USD 32,000 - 52,000; Full time

Job summary

Northwest Bank's PA0740 Erie Contact Center is seeking a Contact Center Specialist to deliver quality customer service, assist clients with products and services, and use multiple databases to resolve inquiries.

The role requires working evenings and Saturday hours on a rotating basis, with a shift differential after 5 PM. Northwest Bank is an equal opportunity employer and provides training.

Qualifications

• Customer service experience preferred.
• Strong communication and listening skills.
• Ability to work in a fast-paced team environment.

Responsibilities

• Provide quality customer service using multiple databases.
• Meet productivity and service level standards.
• Troubleshoot online access issues and educate clients on products.
• Document results and follow call policies and scripts.
• Adapt to evening and weekend schedules as needed.

Skills

Customer service

Active listening

Effective communication

Teamwork

Problem solving

First Call Resolution

Attention to detail

Education

High School Diploma or Equivalent

Associate Degree preferred

Tools

Microsoft Office

Job description

Northwest Bank's PA0740 Erie Contact Center is seeking a Contact Center Specialist to deliver quality customer service, assist clients with products and services, and use multiple databases to resolve inquiries.

The role requires working evenings and Saturday hours on a rotating basis, with a shift differential after 5 PM. Northwest Bank is an equal opportunity employer and provides training.