Evening Veterinary Client Services Supervisor – Lead & Elevate Care

MedVet; Dayton (OH); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Vision and Dental

HSA, FSA and Independent Care Spending

401k with Employer Match

Paid Time Off (PTO)

Shift Differentials and On-call Pay

Uniform Allowance

Employee Pet Discounts and Pet In-sur

Pet Insurance

Disability Insurance

Continuing Education Opportunities and

Job summary

MedVet is seeking a collaborative Veterinary Client Service Supervisor to lead the front desk team and ensure outstanding client experiences at our Dayton, OH location. You’ll work closely with veterinary assistants and technicians to support clients and patients from check-in to checkout.

The role emphasizes supervising staff, monitoring performance, and assisting with hiring, training and development while maintaining a welcoming, organized lobby and efficient operations.

Qualifications

• Ability to remain composed in stressful and emotional situations.
• Ability to lead and motivate others.
• Excellent client service skills and communication, including phone etiquette.
• Attention to detail, self-motivated and able to work in a team or independently.
• Sense of urgency in a fast-paced environment.
• Some flexibility with work hours and ability to work extra hours when necessary.
• Critical thinking and ability to coordinate across departments.
• Previous experience in a veterinary setting preferred.
• Prior supervisory experience.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.
• Delegating tasks and assist with tasks.
• Monitor team’s performance.
• Assist with hiring, training and development.
• Handle complaints from staff and clients.

Skills

Leadership

Customer service

Communication

Team motivation

Attention to detail

Stress management

Flexibility

Problem solving

Job description

MedVet is seeking a collaborative Veterinary Client Service Supervisor to lead the front desk team and ensure outstanding client experiences at our Dayton, OH location. You’ll work closely with veterinary assistants and technicians to support clients and patients from check-in to checkout.

The role emphasizes supervising staff, monitoring performance, and assisting with hiring, training and development while maintaining a welcoming, organized lobby and efficient operations.