Veterinary Front Desk & Client Services — Path to Lead CSR

Worthington-Woods-Animal-Care-Center; Columbus (OH); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Worthington Woods Animal Care Center in Columbus, OH, seeks a Veterinary Receptionist / Client Service Representative to deliver exceptional client experiences and manage appointments with a compassionate, detail-oriented approach.

Ideal candidates bring 3+ years in customer-facing roles and previous veterinary reception or healthcare front-desk experience. This full-time position offers growth toward leadership as you master the responsibilities and contribute to a team-focused environment.

Qualifications

• 3+ years of customer service, reception, or client-facing experience.
• Prior veterinary receptionist or healthcare front-desk experience preferred.
• Proficient in managing multi-line phone systems and assisting in-person clients.
• Experience with veterinary practice management software, especially EzyVet.
• Strong verbal and written communication; compassionate, professional service.
• Excellent organizational and time management skills; calendar coordination.
• Ability to process payments accurately and maintain records.
• Positive, team-oriented attitude; remains calm under pressure.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and support clients with information about services.

Skills

Customer service

Front desk experience

Phone handling

Communication skills

Time management

Team player

Calm under pressure

Empathy

Tools

EzyVet software

Practice management software

Job description

Worthington Woods Animal Care Center in Columbus, OH, seeks a Veterinary Receptionist / Client Service Representative to deliver exceptional client experiences and manage appointments with a compassionate, detail-oriented approach.

Ideal candidates bring 3+ years in customer-facing roles and previous veterinary reception or healthcare front-desk experience. This full-time position offers growth toward leadership as you master the responsibilities and contribute to a team-focused environment.