Evening Veterinary Client Services Specialist

MedVet; Olde West Chester (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

401k with Employer Match

Paid Time Off (PTO)

Shift Differentials

Job summary

MedVet seeks a Client Service Representative (CSR) for evening shifts to be the first contact for clients, ensuring compassionate, smooth interactions throughout the MedVet Experience. The role requires understanding of hospital organization, medical records, and veterinary terminology, with accurate data entry and a composed demeanor.

You will greet clients, answer calls, assist with payments, and maintain an orderly front lobby while delivering outstanding customer service in a fast-paced,

Qualifications

• Excellent verbal and written communication skills.
• Ability to remain composed in stressful situations.
• Strong client service and phone etiquette.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Verbal communication

Written communication

Phone etiquette

Attention to detail

Teamwork

Data entry

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet seeks a Client Service Representative (CSR) for evening shifts to be the first contact for clients, ensuring compassionate, smooth interactions throughout the MedVet Experience. The role requires understanding of hospital organization, medical records, and veterinary terminology, with accurate data entry and a composed demeanor.

You will greet clients, answer calls, assist with payments, and maintain an orderly front lobby while delivering outstanding customer service in a fast-paced,