Evening Veterinary Client Service Specialist

MedVet; Atlanta (GA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health benefits

Vision and Dental

401k with Employer Match

Paid Time Off (PTO)

Shift Differentials

Job summary

MedVet is seeking a Client Service Representative (CSR) for evening shifts to provide first contact with clients, ensuring a compassionate and efficient experience within our emergency and specialty practices. You will handle check-ins, phone calls, data entry, and payments while maintaining a professional demeanor.

Ideal candidates will possess strong communication, multitasking, and teamwork skills, with prior veterinary setting experience preferred.

Qualifications

• Ability to remain composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Excellent client service skills and phone etiquette.
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Data entry

Teamwork

Calm under pressure

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet is seeking a Client Service Representative (CSR) for evening shifts to provide first contact with clients, ensuring a compassionate and efficient experience within our emergency and specialty practices. You will handle check-ins, phone calls, data entry, and payments while maintaining a professional demeanor.

Ideal candidates will possess strong communication, multitasking, and teamwork skills, with prior veterinary setting experience preferred.