Veterinary Client Service Representative - Part Time

MedVet; Canal Winchester (OH); On-site; USD 1,928,640 - 2,755,200; Part time

Job summary

MedVet is seeking a Veterinary Client Service Representative (CSR) to greet clients, handle phones, and guide pets to exam rooms. The role requires compassionate, professional interaction and strong data entry skills.

The CSR will manage medical records, discuss payment options, and maintain a clean lobby in a fast-paced hospital setting. Prior veterinary experience is preferred, with Saturday hours required.

Qualifications

• Excellent verbal and written communication skills.
• Excellent client service skills and phone etiquette.
• Ability to remain composed in stressful and emotional situations.
• Attention to detail, self-motivated, able to work in a fast-paced environment.
• Proficient with Microsoft Word and Excel.
• Previous experience in veterinary setting preferred.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Communication skills

Phone etiquette

Client service

Multitasking

Teamwork

Data entry

Tools

Microsoft Word

Excel

Job description

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

We are looking for:

Veterinary Client Service Representative (CSR)

Saturday's 11a-11p

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Come as you are.MedVetis an equal opportunity employer. We are also a drug-free organization, therefore employment withMedVetis dependent upon the passing of a drug screen and background check.

MedVetdoes not accept unsolicited resumes from third-party recruiters.