Veterinary Client Service Representative - Evenings

MedVet Medical & Cancer Centers for Pets; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

401k with Employer Match

Paid Time Off (PTO)

Uniform Allowance

Employee Pet Discounts

Continuing Education Opportunities

Job summary

MedVet Medical & Cancer Centers for Pets in Columbus, OH seeks a Veterinary Client Service Representative to provide compassionate, efficient client service. You will greet clients, manage check-ins, assist with payments, and coordinate with veterinary teams in a fast-paced environment.

The role emphasizes accurate data entry, professional communication, and the ability to multitask while maintaining a calm, supportive demeanor for clients and their pets.

Qualifications

• Ability to stay composed in stressful situations.
• Excellent verbal and written communication.
• Strong client service and phone etiquette.
• Attention to detail and teamwork with autonomy.
• Familiarity with hospital procedures and veterinary terminology is a plus.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Teamwork

Multi-tasking

Professional composure

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more!

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

Veterinary Client Service Representative

Hours: Sunday 7am-7pm, Monday 11am-11pm, Friday 11am-11pm

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

Whatyou’lldo:

• Greet and check-in clients

• Answer telephones and transfer calls

• Escort clients and their pets to exam rooms

• Manage medical records, charts, reports and correspondence

• Discuss payment options and process payments

• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations

• Excellent verbal and written communication skills

• Excellent client service skills and phone etiquette

• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously

• Sense of urgency within a fast-paced environment

• Some flexibility with work hours and able to work additional hours when necessary

• Critical thinking skills and ability to anticipate needs inter & intra-departmentally

• General computer competency required including Microsoft Word and Excel

• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities

• Comprehensive Health Benefits

• Vision and Dental

• HSA,FSA and Independent Care Spending

• 401k with Employer Match

• Paid Time Off (PTO)

• Shift Differentials and On-call Pay

• Uniform Allowance

• Employee Pet Discounts

• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability

• Continuing Education Opportunities and Assistance Program

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.

MedVet does not accept unsolicited resumes from third-party recruiters.