Lead, Tech Support - 24/7 Data Center Operations

JPMorgan Chase & Co.; Bear (DE); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorganChase in Corporate - Data Center Services seeks a Technology Support Lead to guide a team of engineers ensuring stability, availability, and performance of production data centers and services. You will oversee day-to-day maintenance and troubleshoot to deliver a seamless user experience.

You will balance operational management with strategic initiatives, engage with customers and senior stakeholders, and drive incident, problem, and change management in high-availability environments.

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Proven experience leading technology support operations in a 24x7 data center environment.
• Demonstrated people management experience, including full-time employees and contract staff.
• Strong incident management and escalation leadership experience in high-availability environments.
• Ability to engage directly with customers and senior stakeholders.
• Ability to balance day-to-day operational management with strategic and project initiatives.

Responsibilities

• Manages and oversees teams of technologists delivering end-to-end service for firm operations.
• Executes policies to ensure operational stability and availability.
• Monitors production environments for anomalies and uses standard observability tools.
• Escalates issues to business and technology stakeholders from incident to service restoration.
• Leads incident, problem, and change management for full stack systems.

Skills

Troubleshooting

Incident management

People management

Stakeholder communication

Leadership

Data center operations

Tools

Observability tools

Automation scripting

Job description

JPMorganChase in Corporate - Data Center Services seeks a Technology Support Lead to guide a team of engineers ensuring stability, availability, and performance of production data centers and services. You will oversee day-to-day maintenance and troubleshoot to deliver a seamless user experience.

You will balance operational management with strategic initiatives, engage with customers and senior stakeholders, and drive incident, problem, and change management in high-availability environments.