Evening Shift Supervisor, Patient Access Revenue

UPMC; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

UPMC Passavant McCandless Hospital is seeking a full-time Supervisor to lead the Patient Access staff, with coverage across day, evening, and overnight shifts, including weekends and holidays as needed. In this role you will oversee scheduling, staffing, and associate development while maintaining data integrity and customer service standards.

You will collaborate with Talent Acquisition on hires, manage overtime within budget, and ensure compliance with uLearn and department policies.

Qualifications

• Bachelor's in healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR High School Diploma or equivalent and 3 years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required.
• Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans.
• Strong interpersonal and communication skills and ability to effectively problem-solve and make independent decisions.

Responsibilities

• Oversee the 24/7 operations of the on-site Arrival staff, including on-call coverage, vacant shifts, call-offs and absences.
• Complete department schedule, weekly time/attendance and monitor PTO requests to ensure staffing coverage.
• Manage overtime, keeping within budgetary requirements.
• Participate in new associate meet & greets and interviews, working with Talent Acquisition to finalize the hiring process.
• Collaborate with the manager and utilize other resources regarding personal issues and/or situations that impact the department and/or institution.
• Develop and update work-specific procedural and policy documentation.
• Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.
• Foster an environment that encourages associate growth and development.
• Serve as a coach, mentor, team builder and facilitator.
• Provide on-call support to staff in the event of problems and/or staffing concerns.
• Represent department in the absence of the manager. Make effective decisions within the scope of delegated authority.
• Responsible for training new associates and provide ongoing education and communication to staff.
• Review to ensure 100% compliance with uLearn requirements is met.
• Evaluate staff to ensure compliance with departmental competencies is met invoking additional training as needed.
• Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.

Skills

Interpersonal skills

Communication skills

Problem solving

Leadership

Customer service

Education

Bachelor's in healthcare administration, finance, or related field

High School Diploma or equivalent with 3 years healthcare billing/registration/patient business services

Job description

UPMC Passavant McCandless Hospital is seeking a full-time Supervisor to lead the Patient Access staff, with coverage across day, evening, and overnight shifts, including weekends and holidays as needed. In this role you will oversee scheduling, staffing, and associate development while maintaining data integrity and customer service standards.

You will collaborate with Talent Acquisition on hires, manage overtime within budget, and ensure compliance with uLearn and department policies.