Supervisor, Patient Access - Revenue Cycle

UPMC; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

UPMC Passavant McCandless Hospital is seeking a full-time Supervisor to lead the Patient Access staff, with coverage across day, evening, and overnight shifts, including weekends and holidays as needed. In this role you will oversee scheduling, staffing, and associate development while maintaining data integrity and customer service standards.

You will collaborate with Talent Acquisition on hires, manage overtime within budget, and ensure compliance with uLearn and department policies.

Qualifications

• Bachelor's in healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR High School Diploma or equivalent and 3 years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required.
• Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans.
• Strong interpersonal and communication skills and ability to effectively problem-solve and make independent decisions.

Responsibilities

• Oversee the 24/7 operations of the on-site Arrival staff, including on-call coverage, vacant shifts, call-offs and absences.
• Complete department schedule, weekly time/attendance and monitor PTO requests to ensure staffing coverage.
• Manage overtime, keeping within budgetary requirements.
• Participate in new associate meet & greets and interviews, working with Talent Acquisition to finalize the hiring process.
• Collaborate with the manager and utilize other resources regarding personal issues and/or situations that impact the department and/or institution.
• Develop and update work-specific procedural and policy documentation.
• Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.
• Foster an environment that encourages associate growth and development.
• Serve as a coach, mentor, team builder and facilitator.
• Provide on-call support to staff in the event of problems and/or staffing concerns.
• Represent department in the absence of the manager. Make effective decisions within the scope of delegated authority.
• Responsible for training new associates and provide ongoing education and communication to staff.
• Review to ensure 100% compliance with uLearn requirements is met.
• Evaluate staff to ensure compliance with departmental competencies is met invoking additional training as needed.
• Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.

Skills

Interpersonal skills

Communication skills

Problem solving

Leadership

Customer service

Education

Bachelor's in healthcare administration, finance, or related field

High School Diploma or equivalent with 3 years healthcare billing/registration/patient business services

Job description

UPMC is looking to hire a full-time Supervisor to lead the Patient Access staff at UPMC Passavant McCandless Hospital as well as assisting with support at Passavant Cranberry. For this position, all shifts (daylight, evening, and overnight) and days (weekdays, weekends, and holidays) would be required as needed to help maintain staffing levels. Primarily, shifts will be evening from 12:00pm-8:30pm, working Monday through Friday.

As the Supervisor, you will perform a wide variety of functions depending on the needs of the department. You will be responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. In this role, you will need to ensure that methodologies, policies, and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. The Supervisor demonstrates the philosophies and core values of UPMC in the performance of duties.

Responsibilities

• Perform in accordance with system-wide competencies/behaviors.
• Perform other duties as assigned. Oversee the 24/7, including weekends and holidays, operations of the on-site Arrival staff, which includes on call coverage, working vacant shifts, call offs and absences.
• Complete department schedule, weekly time/attendance and monitor PTO requests to ensure staffing coverage.
• Manage overtime, keeping within budgetary requirements.
• Participate in new associate meet & greets and interviews, working with Talent Acquisition to finalize the hiring process.
• Collaborate with the manager and utilize other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.
• Develop and update work-specific procedural and policy documentation.
• Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.
• Foster an environment that encourages associate growth and development.
• Serve as a coach, mentor, team builder and facilitator.
• Provide on-call support to staff in the event of problems and/or staffing concerns.
• Serve as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments ensuring highest standards of data integrity is met. Identify problems; define alternatives and recommend practical efficient solutions.
• Participate in assigned committees, special project task and work groups as directed by department management.
• Represent department in the absence of the manager. Make effective decisions within the scope of delegated authority.
• Responsible for training new associates and provide ongoing education and communication to staff.
• Review to ensure 100% compliance with uLearn requirements is met.
• Evaluate staff to ensure compliance with departmental competencies is met invoking additional training as needed.
• Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions, utilizing & modeling AIDET + Promise.
• Bachelor's in healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR High School Diploma or equivalent and 3 years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required.
• Strong interpersonal and communication skills and ability to effectively problem-solve and make independent decisions.
• Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans.
• Prior working experience on personal computers and various office equipment.

Licensure, Certifications, and Clearances

• ACT 34

UPMC is an Equal Opportunity Employer/Disability/Veteran