Evening Shift Supervisor — Operations & QA

carlislellc; City of Troy (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Wendy's in the United States seeks a shift supervisor to oversee operational activities during non-service hours and assist management during service hours. Responsibilities include supervising opening/closing, providing work direction, and addressing performance issues to maintain service standards.

The role also covers training, ensuring safety, cash controls, and adherence to the Operational Procedures Manual.

Qualifications

• High School graduate or equivalent educational certificate.
• At least 1 year of experience in the restaurant industry.
• Must be at least 18 years of age.

Responsibilities

• Supervises open and close activities during non-service hours.
• Provides "work direction" to crew members.
• Addresses performance problems of crew members that require immediate attention; refers to unit manager for progressive discipline if appropriate.
• Follows flowcharts, prep projections and build-to charts.
• Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.
• Assists in training and cross-training of positional skills, as directed by the unit manager.
• Follows all procedures in the Operational Procedures Manual.
• Ensures time card accuracy and wage/hour compliance during non-service shift.
• Adheres to cash control and banking policies; knows register procedures.
• Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
• Ensures dress policy is followed at all times.
• Follows all maintenance procedures and Preventative Maintenance Schedule duties.

Skills

Supervisory experience

Training & development

Customer service

Education

High School diploma or equivalent

Job description

Wendy's in the United States seeks a shift supervisor to oversee operational activities during non-service hours and assist management during service hours. Responsibilities include supervising opening/closing, providing work direction, and addressing performance issues to maintain service standards.

The role also covers training, ensuring safety, cash controls, and adherence to the Operational Procedures Manual.