Evening Shift Operations Manager, Aviation

ABM Industries; Chicago (IL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

ABM Industries is seeking an Operations Manager to oversee day-to-day airport transportation services at O'Hare International Airport. You will lead the 4:00 p.m. to 12:30 a.m.

shift, manage 25–30 employees, and ensure on-time shuttle operations, safety, security, and client requirements. You will coordinate routes, respond quickly to service interruptions, audit safety practices, and communicate with the Account Manager and senior leadership to maintain reliable service in a fast-paced, 24-hour

Qualifications

• High school diploma or GED preferred.
• Prior airport experience is required, preferably in airport transportation, passenger service, shuttle operations, airline support, or another airport-based operation.
• Supervisory or management experience leading a high-volume, time-sensitive, or transportation-focused team.
• Experience driving or overseeing buses, shuttles, or other commercial passenger vehicles preferred.
• Strong communication, organization, decision-making, problem-solving, and customer-service skills.
• Ability to work the 4:00 p.m. to 12:30 a.m. schedule, including weekends and holidays.
• Ability to pass required employment screening, including drug testing and the federal background check and fingerprinting for airport credentials.

Responsibilities

• Own day-to-day operation of airport transportation services at O'Hare, including shuttle routes and locations.
• Lead the 4:00 p.m. to 12:30 a.m. shift and provide coverage during evenings, weekends, holidays, and disruptions.
• Supervise 25–30 employees per shift within a 24-hour team of ~60 employees.
• Review the operations board to ensure staffing coverage and identify gaps promptly.
• Monitor bus availability, vehicle readiness, route coverage, and maintenance-related interruptions; escalate as needed.
• Ensure shuttle runs operate on time and adapt to peak passenger activity.
• Serve as primary contact for client concerns and communicate updates to leadership.
• Conduct safety audits and support investigations, corrective actions, and follow-up.
• Ensure compliance with ABM policies, airport rules, security, and OSHA standards.
• Maintain reports, schedules, incident documentation, and client-required records.
• Use email, spreadsheets, PowerPoint, and reporting systems to communicate and present information.
• Manage labor, uniforms, supplies, equipment, and resources while meeting SLAs and financial goals.
• Support hiring, onboarding, training, coaching, and performance management with leadership and HR.
• Respond to emergencies, weather events, layovers, and staffing shortages; adjust priorities while ensuring safety.

Skills

Leadership

Communication

Problem solving

Safety audits

Microsoft Excel

PowerPoint

Customer service

Emergency response

Education

High school diploma or GED

Tools

Microsoft Excel

PowerPoint

Spreadsheets

Job description

Under the direction of the General Manager or Senior Field Operations Manager, the Operations Manager is responsible for the day-to‑day oversight of airport transportation operations at O'Hare International Airport. This role leads overnight operations, coordinates employee shuttle routes and bus availability, supports service reliability across Terminal 5 and assigned gates, and ensures that all service, safety, security, and client requirements are met. The position requires a hands‑on leader who can manage approximately 25-30 employees on a shift, respond quickly to service interruptions, communicate clearly, and make sound decisions in a fast‑paced, 24-hour airport environment.

Schedule:

4:00 p.m. to 12:30 a.m. schedule, including weekends and holidays

Benefit Information:

• ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Recruiting Flyer - Frontline

Essential Functions:

• Own the day-to-day operation of assigned airport transportation services, including employee and passenger shuttle routes serving Terminal 5, G19, K19, M13, parking areas, and other assigned operating locations.
• Lead the 4:00 p.m. to 12:30 a.m. shift and provide strong management coverage during evenings, weekends, holidays, peak travel periods, and service interruptions.
• Supervise, coach, and direct approximately 25-30 employees per shift while coordinating with the broader 24-hour team of approximately 60 employees.
• Review the operations board at the start of each shift to confirm current and upcoming lines are fully staffed and covered; identify gaps and take immediate action to maintain service.
• Monitor bus availability, vehicle readiness, route coverage, and maintenance-related interruptions; escalation ...
• Ensure shuttle runs operate on time and according to schedule, including frequent employee transportation and increased passenger-transfer activity during peak evening operations.
• Serve as a primary point of contact for client concerns, delays, missed buses, route disruptions, and other operational issues; communicate timely updates to the Account Manager and senior leadership.
• Conduct safety audits, reinforce safe work practices, and support accident investigations, documentation, corrective actions, and follow-up as required.
• Ensure compliance with ABM policies, airport rules, federal security requirements, OSHA standards, drug and alcohol requirements, and applicable transportation procedures.
• Maintain accurate reports, spreadsheets, work records, schedules, incident documentation, and other operational information required by the client and ABM leadership.
• Use email, spreadsheets, PowerPoint, work-order or reporting systems, and other computer tools to communicate information and prepare professional, presentable reports.
• Manage labor, uniforms, supplies, equipment, and other resources responsibly while supporting service-level agreements, contractual requirements, and financial goals.
• Support hiring, onboarding, training, coaching, performance management, attendance follow-up, and employee engagement in partnership with leadership and Human Resources.
• Respond to emergencies, inclement weather, layovers, special events, staffing shortages, and other irregular operations; adjust schedules and priorities while maintaining safe, reliable service.
• Build effective working relationships with airport representatives, airline contacts, vendors, maintenance teams, security personnel, and other stakeholders.
• Perform other duties as assigned to support safe, efficient, and customer-focused airport transportation operations.

Qualifications:

Education:

• High school diploma or GED preferred.

Experience:

• Prior airport experience is required, preferably in airport transportation, passenger service, shuttle operations, airline support, or another airport-based operation.
• Previous supervisory or management experience leading a high-volume, time-sensitive, or transportation-focused team.
• Experience driving or overseeing buses, shuttles, or other commercial passenger vehicles strongly preferred.
• Basic computer proficiency, including email, Microsoft Excel, PowerPoint, spreadsheets, and operational reporting.
• Strong communication, organization, decision-making, problem-solving, and customer-service skills.
• Ability to work the assigned 4:00 p.m. to 12:30 a.m. schedule, including weekends and holidays, and provide reasonable flexibility during emergencies or operational disruptions.
• Ability to pass required employment screening, including drug testing and the federal background check and fingerprinting process required for airport badging. Employment is contingent upon obtaining and maintaining required airport credentials.
• Ability to work in a fast-paced, 24-hour airport environment and remain calm, professional, and solutions-