Evening Airport Operations Supervisor

ABM Industries; Chicago (IL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

ABM Industries is seeking an Operations Manager to oversee day-to-day airport transportation services at O'Hare International Airport. You will lead the 4:00 p.m. to 12:30 a.m.

shift, manage 25–30 employees, and ensure on-time shuttle operations, safety, security, and client requirements. You will coordinate routes, respond quickly to service interruptions, audit safety practices, and communicate with the Account Manager and senior leadership to maintain reliable service in a fast-paced, 24-hour

Qualifications

• High school diploma or GED preferred.
• Prior airport experience is required, preferably in airport transportation, passenger service, shuttle operations, airline support, or another airport-based operation.
• Supervisory or management experience leading a high-volume, time-sensitive, or transportation-focused team.
• Experience driving or overseeing buses, shuttles, or other commercial passenger vehicles preferred.
• Strong communication, organization, decision-making, problem-solving, and customer-service skills.
• Ability to work the 4:00 p.m. to 12:30 a.m. schedule, including weekends and holidays.
• Ability to pass required employment screening, including drug testing and the federal background check and fingerprinting for airport credentials.

Responsibilities

• Own day-to-day operation of airport transportation services at O'Hare, including shuttle routes and locations.
• Lead the 4:00 p.m. to 12:30 a.m. shift and provide coverage during evenings, weekends, holidays, and disruptions.
• Supervise 25–30 employees per shift within a 24-hour team of ~60 employees.
• Review the operations board to ensure staffing coverage and identify gaps promptly.
• Monitor bus availability, vehicle readiness, route coverage, and maintenance-related interruptions; escalate as needed.
• Ensure shuttle runs operate on time and adapt to peak passenger activity.
• Serve as primary contact for client concerns and communicate updates to leadership.
• Conduct safety audits and support investigations, corrective actions, and follow-up.
• Ensure compliance with ABM policies, airport rules, security, and OSHA standards.
• Maintain reports, schedules, incident documentation, and client-required records.
• Use email, spreadsheets, PowerPoint, and reporting systems to communicate and present information.
• Manage labor, uniforms, supplies, equipment, and resources while meeting SLAs and financial goals.
• Support hiring, onboarding, training, coaching, and performance management with leadership and HR.
• Respond to emergencies, weather events, layovers, and staffing shortages; adjust priorities while ensuring safety.

Skills

Leadership

Communication

Problem solving

Safety audits

Microsoft Excel

PowerPoint

Customer service

Emergency response

Education

High school diploma or GED

Tools

Microsoft Excel

PowerPoint

Spreadsheets

Job description

ABM Industries is seeking an Operations Manager to oversee day-to-day airport transportation services at O'Hare International Airport. You will lead the 4:00 p.m. to 12:30 a.m.

shift, manage 25–30 employees, and ensure on-time shuttle operations, safety, security, and client requirements. You will coordinate routes, respond quickly to service interruptions, audit safety practices, and communicate with the Account Manager and senior leadership to maintain reliable service in a fast-paced, 24-hour