Shift Leader — Lead a Fast-Paced Bakery Crew

Insomnia Cookies; Naperville (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies in Naperville, IL is seeking a Shift Leader to guide the bakery team through peak hours, bake and package orders, and ensure a warm, fast, and friendly guest experience. You will coach the Cookie Crew, delegate tasks, and maintain quality and food safety in a high-energy setting.

If you enjoy fast-paced environments and working with people, this is the role for you. The position requires evening, late-night, weekend, and holiday availability with opportunities for growth within

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older; able to obtain food safety certifications applicable to the location.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish
• Bake, package, and prepare orders while providing exceptional guest service
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service
• Handle cash management, register accountability, and deposits
• Communicate important updates and partner with store leadership to keep the bakery operating at its best
• Jump in wherever needed to help your team succeed

Skills

Communication skills

Organization

Problem solving

Team orientation

Food safety readiness

Tools

POS system

Job description

Insomnia Cookies in Naperville, IL is seeking a Shift Leader to guide the bakery team through peak hours, bake and package orders, and ensure a warm, fast, and friendly guest experience. You will coach the Cookie Crew, delegate tasks, and maintain quality and food safety in a high-energy setting.

If you enjoy fast-paced environments and working with people, this is the role for you. The position requires evening, late-night, weekend, and holiday availability with opportunities for growth within