Evening Shift Lead: Lead, Ensure Quality & Service

Crumbl-Cookies-Franchises-1; Lafayette (IN); In loco; USD 34.000 - 52.000; Tempo pieno

Descrizione del lavoro

Crumbl Lafayette in Lafayette, Indiana is seeking a Closing Shift Lead to oversee evening operations and ensure the store is prepared for the next day.

As a hands-on leader, you will supervise crew, coordinate production, manage labor, and uphold Crumbl's standards for quality, cleanliness, food safety, and customer service. The role requires comfort in directing others and solving problems alongside the crew.

Competenze

• Must be over 18 to operate heavy kitchen equipment.
• Previous leadership, supervisory, or key-holder experience, preferably in food service, hospitality, or retail.
• Strong communication and interpersonal skills.
• The ability to provide direction and address performance concerns.
• Organized, fast-paced with attention to detail.

Mansioni

• Lead closing shifts and complete required closing procedures.
• Supervise, train, and support crew while maintaining performance expectations and Crumbl standards.
• Assign daily station responsibilities and ensure production, cleaning, side work, and closing tasks are completed.
• Continuously evaluate dough, frosting, topping, and packaging levels and create production plans.
• Monitor product quality, presentation, portioning, and availability throughout the shift.
• Manage labor hours and adjust staffing based on sales and production needs.
• Maintain clear and professional communication with crew, managers, owners, and Crumbl corporate representatives.
• Complete required operational check-ins, photos, reports, and shift documentation.
• Address employee performance concerns appropriately, including documenting incidents and attendance policies.
• Resolve customer concerns and issue refunds when appropriate.
• Set up and reconcile cash drawers and assist with basic tech or equipment troubleshooting.
• Verify catering and large orders are complete, accurate, and ready on time.
• Assist with inventory management, stocking, organization, and waste reduction.
• Enforce food-safety, sanitation, workplace-safety, and health-department requirements.
• Maintain a clean, organized store for the next shift and following business day.

Conoscenze

Leadership

Supervisory experience

Communication

Organization

Decision-making

Teamwork

Customer-service

Problem-solving

Descrizione del lavoro

Crumbl Lafayette in Lafayette, Indiana is seeking a Closing Shift Lead to oversee evening operations and ensure the store is prepared for the next day.

As a hands-on leader, you will supervise crew, coordinate production, manage labor, and uphold Crumbl's standards for quality, cleanliness, food safety, and customer service. The role requires comfort in directing others and solving problems alongside the crew.