Closing Shift Lead: Drive Night Service & Cookie Quality

Crumbl Cookies Franchises; Salem (NH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Two weeks vacation

Health insurance

Weekend off

Product discount

Referral bonuses

Tuition discount

Leadership development

Job summary

Crumbl Cookies is seeking a confident Closing Shift Lead to manage the evening crew, ensure high energy, quality cookies, and smooth operations through to close. You’ll own the night shift, support during dinner rushes, and prepare the store for the following morning, maintaining cleanliness and stock.

The role emphasizes leading by example, staying calm under pressure, and stepping in wherever help is needed. Prior leadership in retail or food service is useful.

Qualifications

• Experience in restaurant or retail leadership preferred.
• Ability to lead an evening shift and keep the team on schedule.
• Strong customer service and problem-solving skills.
• Willingness to work 4:00 PM–10:30 PM, Friday and Saturday.

Responsibilities

• Lead and motivate the evening crew.
• Assign stations and delegate tasks.
• Maintain cookie quality and presentation.
• Handle customer concerns professionally.
• Complete closing checklists and cash-handling duties.
• Prepare for the next morning shift.
• Communicate updates to store leadership.
• Ensure the team finishes together.

Skills

Leadership

Communication

Decision making

Problem solving

Organizational skills

Tools

Cash handling

Job description

Crumbl Cookies is seeking a confident Closing Shift Lead to manage the evening crew, ensure high energy, quality cookies, and smooth operations through to close. You’ll own the night shift, support during dinner rushes, and prepare the store for the following morning, maintaining cleanliness and stock.

The role emphasizes leading by example, staying calm under pressure, and stepping in wherever help is needed. Prior leadership in retail or food service is useful.