Evening Shelter Supervisor & Intake Support

Ccdor; City of Rochester (NY); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Competitive salary

403b retirement

Time off

Benefits package

Supportive environment

Growth opportunities

Meaningful work

Job summary

Catholic Charities Family and Community Services (CCFCS) invites applications for a part-time Residential Shelter Worker in Rochester, NY. You will support residents, conduct intakes, and maintain a safe, trauma-informed environment within the shelter.

The role emphasizes crisis intervention, collaboration with staff, and precise documentation while guiding residents toward independence and access to community resources.

Qualifications

• Two years of experience in the human services field, crisis intervention, residential setting, or emergency services.
• Knowledge of homeless client issues preferred.
• Experience with conflict resolution techniques preferred.

Responsibilities

• Oversees operation of the residence.
• Conducts intakes for individuals entering the residence.
• Acts as liaison with other community service providers/referral sources.
• Provides information and referral service for telephone inquiries.
• In absence of a cook, supervises preparation of meals by residents to assure sanitation & nutrition standards are met.
• Provides crisis intervention and conflict management to residents.
• Maintains record-keeping responsibilities including client census and database system.
• Notifies Residence Manager of any emergency situations immediately.
• Assists with providing support and direction for both clients and volunteers engaged in program activities.
• Completes incident reports within one hour of the incident with all pertinent information.
• Documents shift or client observations as outlined by procedures.
• Ensures clients meet with onsite medical providers to be free of health problems.
• Monitors facility and activities to ensure safety.
• Conducts hourly rounds, inspections and overnight checks when on shift.
• Reports to Residence Manager any serious incidents.
• Verifies presence of clients and records accordingly.
• Engages in updating security systems to ensure safety.
• Notifies Residence Manager and/or Department Director in client discharge.
• Maintains safety and cleanliness of residence during shift.
• Performs laundry, room preparation and housekeeping tasks if needed.
• Conducts monthly fire drills and emergency procedures.
• Participates in agency meetings and trainings.
• Develops professional competencies through supervision and development activities.

Skills

Crisis intervention

Conflict resolution

Communication

Education

Associate Degree in Human Services

Job description

Catholic Charities Family and Community Services (CCFCS) invites applications for a part-time Residential Shelter Worker in Rochester, NY. You will support residents, conduct intakes, and maintain a safe, trauma-informed environment within the shelter.

The role emphasizes crisis intervention, collaboration with staff, and precise documentation while guiding residents toward independence and access to community resources.