Evening Shelter Operations Lead | Trauma-Informed

Archdiocese of San Antonio; San Antonio (TX); On-site; USD 44,000 - 45,000; Full time

Job summary

Archdiocese of San Antonio is seeking a Domestic Evening Supervisor PM to support the Shelter Program Director in running the shelter with trauma-informed, resident-centered care for families and children. You will oversee direct care staff, ensure staffing ratios, and implement program requirements while maintaining a supportive, safe environment.

The role requires guiding staff, monitoring RCYCP and TBRI competencies, and coordinating with stakeholders.

Qualifications

• Bachelor’s degree in social sciences or a related field is preferred.
• High School Diploma required.
• Experience providing oversight and supervision of staff is preferred.

Responsibilities

• Leadership and daily supervision of direct care staff, Team leaders and Weekend Supervisor.
• Communicate expectations to staff as it relates to our trauma informed program and accomplishing program goals.
• Responsible for scheduling in a manner that meets licensing requirements and ensures the safety of our clients.
• Adhere to and maintain documentation in accordance with contractor requirements, state licensing standards, funding source requirements, St. PJ’s policies/procedures, and all accreditation body requirements.
• Ensures staff knows, understands and utilizes trauma informed care principles and competencies.
• Provide reflective supervision to promote the supervisee’s professional development and monitor application of trauma informed care principles.
• Conduct on the floor observations to monitor RCYCP and TBRI competency progress and provide on-going coaching and mentoring.
• Provide staff with verbal and written feedback as it relates to their job performance—positive feedback as well as corrective action, when necessary.
• Ensure adequate staffing which includes submitting hiring requisitions as needed. Will provide coverage in ratio as needed.
• Provide input in the area of hiring, corrective action and terminations.
• Ensure staff meets training requirements as outlined in licensing standards, Family Belong standards, contracts, and St. PJ’s Personnel Handbook.
• Review schedules and assignments with staff and residents at least 24 hours in advance of activities.
• Develop and implement training strategies for program staff to ensure knowledge of all regulatory agencies and that they are adhered to.
• Develop and implement strategies to assist with employee morale and decrease compassion fatigue and burn out.
• Ensures staff are actively working with residents to help them develop in an array of areas to include: social skills, emotion regulation, academics, problem solving, personal hygiene, life skill development.
• Assists in the review, selection and admission of residents in the emergency shelter
• Direct point of contact for all placement inquiries, responsible for communicating with stakeholders and coordinating placement times and availability
• Ensures staff use trauma informed interventions to help youth develop and maintain their self-regulation skills
• Ensure staff interact with youth in a manner that promotes a connective relationship between staff and the youth
• Ensures staff maintain appropriate boundaries with the residents.
• Observe, document and consult with both Shelter and program staff on youth behaviors and client progress.
• Attend multidisciplinary staffing meetings; alternate facilitation of those meetings as assigned, and assist with preparation of individualized service plans.
• Ensures staff attend appointments and reviews for youth as required
• Provide information for residents daily and monthly calendar as appropriate.
• Ensure entry of activities and measures requiring entry into St. PJ’s data management system.
• Ensures incident reports are completed promptly as outlined in the Minimum Standards.
• Conduct weekly dorm and safety inspections
• Administrator of the daily calendar
• Assist Program Director as needed in conducting bi-monthly staff and leadership meetings and designated trainings.
• Provide quality assurance of data entry into Extended Reach by assigned staff, P&P checks of direct care staff.
• Must be available when on call during specified 24-hour periods to accommodate the staffing needs that are 24 hours a day, 7 days a week, 365 days a year.
• Serves as role model for staff and residents by exhibiting trauma informed principles and Residential Child and Youth Care Professional (RCYCP) competencies.
• Identify, develop and maintain positive and professional relationships with support services (medical professionals, therapist, licensing agencies, case workers, juvenile court personnel, community agencies)
• Demonstrate and encourage team work across shifts and across departments.
• Ensure proper maintenance and cleanliness of home and campus
• Must ensure completion of all required professional development assignments in a timely manner for their direct reports.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Attendance and successful completion of a 10- day New Employee Orientation is mandated for the position. The inability to meet this requirement will conclude employment with the Agency.
• Other duties as assigned by the Program Director.

Skills

Leadership

Staff supervision

Trauma-informed care

Scheduling

Staff development

Education

Bachelor’s degree in social sciences

High School Diploma

Tools

Microsoft Word

Excel

Windows OS

Job description

Archdiocese of San Antonio is seeking a Domestic Evening Supervisor PM to support the Shelter Program Director in running the shelter with trauma-informed, resident-centered care for families and children. You will oversee direct care staff, ensure staffing ratios, and implement program requirements while maintaining a supportive, safe environment.

The role requires guiding staff, monitoring RCYCP and TBRI competencies, and coordinating with stakeholders.