Evening Shelter Aide — Safe Housing & Support

Bethesda House of Schenectady, Inc.; City of Schenectady (NY); Sur place; USD 21 000 - 28 000; Temps partiel

Résumé du poste

The Shelter Aide role at Cara House in Schenectady, NY supports families and individuals experiencing housing instability by overseeing the emergency shelter during assigned shifts and ensuring a safe, respectful environment.

Responsibilities include intake processing, coordinating with day staff, enforcing shelter rules, and readiness to respond to emergencies; part-time weekend hours provide essential coverage and compassionate service through crisis situations.

Qualifications

• High school diploma or equivalent required.
• 2–5 years’ prior work experience in related field.
• Strong communications skills; professional phone manner.
• Computer literacy and data entry in automated systems.
• Experience working with homeless populations and those with mental illness or substance abuse.
• Ability to recognize and respond to emergencies.
• Professional demeanor; maintain confidentiality and boundaries.
• Demonstrated resourcefulness; ability to work independently.
• Strong conflict resolution and de-escalation skills.
• Must have access to reliable transportation.
• Availability to work extended hours during emergencies to cover front desk.

Responsabilités

• Meet with day staff at shift start to gather updates and review the Shelter Communication Book.
• Prepare for incoming guests; complete intake paperwork for new guests during shift.
• Ensure safety of all participants and adherence to shelter rules.
• Monitor behaviors with continuous supervision.
• Enact safety or emergency plans as necessary.

Connaissances

Strong communications

Computer literacy

Emergency response

Conflict resolution

De-escalation

Resourcefulness

Independent work

Transportation access

Formation

High School Diploma or equivalent

Description du poste

The Shelter Aide role at Cara House in Schenectady, NY supports families and individuals experiencing housing instability by overseeing the emergency shelter during assigned shifts and ensuring a safe, respectful environment.

Responsibilities include intake processing, coordinating with day staff, enforcing shelter rules, and readiness to respond to emergencies; part-time weekend hours provide essential coverage and compassionate service through crisis situations.