Evening Service Advisor - Customer Care & Scheduling

Ohio Cat; Etna Township (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) match

Health Insurance

Financial access (credit union)

Life Insurance & Disability coverage

Educational scholarships

Job summary

Ohio Peterbilt, a division of Ohio Machinery Co., seeks a Service Advisor to support the service department at the Etna, OH location. The role involves handling calls, scheduling service appointments, and translating customer issues into actionable work orders for technicians.

Responsibilities include clerical tasks, coordinating with technicians, and ensuring efficient, professional service. A focus on customer satisfaction and strong communication is essential in this on-site position.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• At least three years of experience with industry products, repairs, and parts.

Responsibilities

• Answer incoming calls to the Service Department and direct callers to the appropriate colleague.
• Set up appointments for service customers and translate reported problems into actionable work orders for technicians.
• Consult with technicians about necessary repairs and alternative options to offer customers.
• Maintain clerical and administrative duties within the Service Department.

Skills

Strong Communicator

Self-starter

Problem-solver

Customer Service

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

Ohio Peterbilt, a division of Ohio Machinery Co., seeks a Service Advisor to support the service department at the Etna, OH location. The role involves handling calls, scheduling service appointments, and translating customer issues into actionable work orders for technicians.

Responsibilities include clerical tasks, coordinating with technicians, and ensuring efficient, professional service. A focus on customer satisfaction and strong communication is essential in this on-site position.