Service Foreman

Ohio Cat; Denton (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Dental and Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarship opportunities

Bonus potential

Company SuccessShare bonuses

Job summary

Ohio Peterbilt is seeking a Service Foreman in Denton, TX. You will ensure repairs are performed correctly and efficiently while maintaining high customer satisfaction. You’ll supervise technicians, assign work, and monitor progress to timely completion. You’ll also assist in warranties, ordering parts, and coordinating with sales to prep trucks for customers.

The role emphasizes leadership, strong communication, and a commitment to service excellence in a busy shop environment.

Qualifications

• High school diploma or equivalent; college or trade cert preferred.
• Five years of industry experience.
• Five years of supervisory experience.
• Proven experience working with customers.

Responsibilities

• Distribute repair orders to maintain shop flow.
• Supervise service technicians daily.
• Inspect and road-test vehicles when required.
• Provide estimates and liaise with customers and techs.
• Support warranty processing and pre-plan parts.

Skills

Leadership

Customer service

Communication

Diagnose troubleshoot

Education

High school diploma or equivalent

Job description

Find YOUR fit at Ohio Peterbilt (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world.

Job Summary

The Service Foreman ensures that technicians perform repairs correctly and efficiently and that the service department maintains a consistently high level of customer satisfaction. Distributes repair orders to maintain efficient shop flow. Also monitoring the progress of all work in process to ensure the repair is completed in a timely manner. Daily supervision of service technicians. Schedule and assign work as required. Check and review work in process and follow up for completion as scheduled. Inspect and, if necessary, road test vehicles upon completion of work. Inform the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop. Assist in maintaining a clean shop and making sure that special tools and shop equipment are in proper operating condition. Make customer estimates when necessary. Assist the Service Writer in opening and completing Work Orders. Act as a liaison between customers and technicians. Backup Service Manager and Service Writer when needed. Assist the Warranty Administrator in ensuring warranty claims are processed in a timely and correct manner. Pre-plan parts requirements for each job to ensure parts are available when technicians need them. Work with the Service Manager and New and Used Truck Salespersons to ensure that all sold trucks are properly prepared for the customer. Perform other duties as required.

Job Qualifications

• A high school diploma or equivalent, a college degree, or a certificate/degree from a trade school is preferred.
• Five years of industry experience.
• Five years of supervisory experience.
• Proven experience working closely with internal and external customers.

Competencies

• Ability to handle multiple work assignments as needed to support the team.
• Ability to lead and motivate employees.
• Excellent diagnostic and troubleshooting skills.
• Strong written and verbal communication skills.
• Committed to serving our customers and developing a team with similar values.
• Basic computer skills.

Physical Requirements

The employee is frequently required to stand, walk, climb or balance, stoop, kneel, or crouch. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds, and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

Benefits

• 401(k) Match and Employer Discretionary Contribution.
• Two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Base pay plus annual bonus potential.
• Company SuccessShare bonuses.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.