Evening Scheduling Coordinator for On-Call Care (LATAM)

somewhere; United States; Remote; USD 17,000 - 22,000; Full time

Job summary

The Scheduling Coordinator role in LATAM (Mexico, Colombia, or the Dominican Republic) aligned to EST is a remote position supporting home care operations. You will manage caregiver schedules, handle on-call coverage, and assist with timesheets and compliance checks.

Requires at least two years in scheduling or staffing, fluent English communication, and the ability to work independently. Spanish is a plus but not required; growth opportunities and stable long-term commitment are offered.

Qualifications

• Minimum 2 years of scheduling or staffing experience.
• Excellent spoken and written English for caregiver and client communication.
• Spanish is an advantage but not required.

Responsibilities

• Manage caregiver schedules, ensuring efficient, timely coverage for all client visits.
• Prioritize urgent staffing needs based on real-time updates and shifting caseloads.
• Handle on-call duties, answering all incoming calls and resolving staffing or timesheet issues promptly.
• Add and update all schedules in the home care scheduling systems.
• Assist caregivers with clock-in/clock-out issues and chase missing timesheets.
• Confirm completed shifts inside the scheduling system.
• Conduct ongoing pre-authorization checks and update internal tracking.
• Manage caregiver compliance follow-ups, including expirations, renewals, and case eligibility.
• Support the operations team with general administrative tasks during slower scheduling periods.
• Communicate clearly with caregivers who may have strong accents, as well as with clients who expect excellent English

Skills

English proficiency

Organizational skills

Independent worker

Attention to detail

Tools

Scheduling software

Job description

The Scheduling Coordinator role in LATAM (Mexico, Colombia, or the Dominican Republic) aligned to EST is a remote position supporting home care operations. You will manage caregiver schedules, handle on-call coverage, and assist with timesheets and compliance checks.

Requires at least two years in scheduling or staffing, fluent English communication, and the ability to work independently. Spanish is a plus but not required; growth opportunities and stable long-term commitment are offered.