Bilingual Home Care Scheduler & Care Coordinator

Ambercare; Espanola (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay Option

PTO Plan

Retirement Planning

Life Insurance

Job summary

Ambercare/Addus HomeCare is seeking a driven, organized Service Coordinator (Scheduler) who is bilingual to lead scheduling of in-home caregivers and supervise field staff. The role includes handling client updates, ensuring care plans stay on track, and performing in-home visits as needed.

This is an in-office, full-time position in Espanola, NM. The ideal candidate will manage client schedules, provide coverage to keep services uninterrupted, and maintain confidentiality while adhering to

Qualifications

• Must have high school diploma or equivalent.
• 1 year of industry experience required.
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation.

Responsibilities

• Creates work schedules by entering schedules into the system; manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and conducts home visits as required.
• Provides thorough, complete follow-through on escalated client complaints and theft claims.
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines.
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.

Skills

Scheduling

Supervision

Communication

Organizational skills

Interpersonal skills

Microsoft Word

Microsoft Excel

Scheduling software

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Scheduling program

Job description

Ambercare/Addus HomeCare is seeking a driven, organized Service Coordinator (Scheduler) who is bilingual to lead scheduling of in-home caregivers and supervise field staff. The role includes handling client updates, ensuring care plans stay on track, and performing in-home visits as needed.

This is an in-office, full-time position in Espanola, NM. The ideal candidate will manage client schedules, provide coverage to keep services uninterrupted, and maintain confidentiality while adhering to