Bilingual Scheduling Coordinator-Home Care (Rus/Spn/Creole)

YELM US Associates, LLC; New York (NY); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Paid Time‑Off

Medical Coverage

Vision Benefits

Dental Benefits

401k Retirement plan + Employer Match

Voluntary Life

Job summary

YELM US Associates, LLC in Brooklyn, NY is seeking a Home Care Coordinator to schedule and supervise services for clients of Ultimate Care and Swift Home Care. The role requires coordinating caregivers based on client needs, handling high call volumes, and maintaining accurate EVV and timesheets.

This onsite position offers a Monday–Friday schedule with overtime opportunities and a supportive team environment.

Qualifications

• Experience coordinating home care services.
• Bilingual ability in Russian/Spanish/Creole and English.
• Proficiency with scheduling platforms like HHA eXchange.

Responsibilities

• Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability.
• Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long‑term placements.
• Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.
• Adapt quickly to scheduling changes caused by callouts, emergencies, or updated client needs.
• Maintain accurate and up‑to‑date scheduling records using HHA eXchange.
• Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.
• Review and document temporary orders daily.
• Call existing patients monthly and document communication using internal templates.
• Mediate between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.
• Provide general administrative support including answering phones, updating reports, and maintaining.

Skills

Bilingual Russian/Spanish/Creole

English

Home care coordination

Tools

HHA eXchange

Job description

YELM US Associates, LLC in Brooklyn, NY is seeking a Home Care Coordinator to schedule and supervise services for clients of Ultimate Care and Swift Home Care. The role requires coordinating caregivers based on client needs, handling high call volumes, and maintaining accurate EVV and timesheets.

This onsite position offers a Monday–Friday schedule with overtime opportunities and a supportive team environment.