Evening Room Attendant – Turn-Down & Stayover Expert

Loews Hotels & Co; Miami Beach (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid Sick Days, Vacation, Holidays

Tuition Reimbursement

Pet Insurance

Job summary

Loews Miami Beach Hotel is seeking a meticulous Night Room Attendant to uphold our high standards during evening and overnight hours. You will perform turn-downs, refresh stayover rooms, and respond to late-night requests while protecting guest privacy and safety.

Join a luxury property that values detail, efficiency, and discreet service. The role supports housekeeping operations and collaborates with Front Office and Engineering to deliver an exceptional guest experience.

Qualifications

• Previous housekeeping/room attendant experience preferred; luxury or high-occupancy hotel environment a plus.
• Strong attention to detail, time management, and ability to work independently during overnight hours.
• Knowledge of cleaning procedures, chemical safety, and room inspection standards.
• Basic proficiency with Microsoft Teams/Outlook and housekeeping systems/devices for room status updates.
• Effective communication and guest service skills; multilingual abilities are a plus.

Responsibilities

• Perform turn-down service to brand standards (bed preparation, amenity placement, lighting adjustments, curtain checks).
• Complete stayover refreshes and late check-in cleans; replenish towels, amenities, glassware, and supplies.
• Respond to guest requests (extra pillows, blankets, amenities, cribs/rollaways) quickly and professionally.
• Ensure rooms are secured when occupied or unattended; safeguard guest belongings and privacy.
• Dust, vacuum, and sanitize guest rooms and bathrooms using approved methods and chemicals; follow green/sustainability practices.
• Inspect and clean mirrors, fixtures, vents, and high-touch points; verify proper function of lights, TV, and thermostats.
• Maintain corridor and service area cleanliness; remove trash and room-service items; reset linen closets and carts.
• Follow all safety protocols including chemical labeling (SDS), PPE use, and ergonomic practices; report hazards immediately.
• Adhere to brand standards for room setup, amenities, and inspection checklists; complete room status updates in property systems.
• Report maintenance issues (HVAC, plumbing, electrical, furniture) via work orders and coordinate access with Engineering.
• Stock and organize linen closets and carts at shift start and end; conduct counts and minimize waste/shrink.
• Accurately log completed rooms, special requests, and lost & found items; maintain confidentiality and chain-of-custody.
• Support quick-turn and late departure cleans to meet occupancy needs; communicate status changes to Front Office.

Skills

Housekeeping experience

Attention to detail

Time management

Overnight work

Cleaning procedures

Chemical safety

Room inspection standards

Microsoft Teams

Outlook

Guest service

Multilingual

Integrity

Tools

Microsoft Teams

Outlook

Job description

Loews Miami Beach Hotel is seeking a meticulous Night Room Attendant to uphold our high standards during evening and overnight hours. You will perform turn-downs, refresh stayover rooms, and respond to late-night requests while protecting guest privacy and safety.

Join a luxury property that values detail, efficiency, and discreet service. The role supports housekeeping operations and collaborates with Front Office and Engineering to deliver an exceptional guest experience.