Evening Retail Shift Leader — Lead & Delight Guests, Earn Tips

Kilwins Columbus; Wisconsin; On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Tips

Paid training

Store discount

Leadership development

Fun team

Job summary

Kilwins Columbus is seeking a Part-Time Shift Leader to guide a friendly team at our Downtown Petoskey location. You’ll set the tone on shift, deliver exceptional guest service, and coach teammates. You’ll open/close, handle register transactions, and help keep the store inviting and organized.

Expect a fast-paced environment with nights, weekends, and holidays required. This role emphasizes leadership, teamwork, and hands-on guest experiences in a sweet, family-friendly setting.

Qualifications

• Customer service, retail, restaurant, or hospitality experience preferred.
• Leadership or supervisory experience is a plus, but we’ll help the right person grow.
• Strong communication and problem-solving skills.
• Dependability, flexibility, and a positive attitude.
• Ability to multitask in a fast-paced environment.
• Ability to stand and walk for extended periods.
• Ability to occasionally lift and carry up to 50 pounds.

Responsibilities

• Lead the team during your shift and set the tone through your example.
• Open and/or close the store following established procedures.
• Deliver exceptional customer service and create memorable guest experiences.
• Coach, train, and support team members.
• Scan the store, anticipate where support is needed, and step in to keep team members focused and the shift running smoothly.
• Scoop ice cream, prepare waffle cones, package chocolates, and assist with handcrafted products.
• Operate the register and process transactions accurately.
• Restock products and keep the store clean, organized, and inviting.
• Support a safe, fun, and welcoming environment for guests and teammates.

Skills

Customer service

Leadership

Communication

Problem-solving

Multitasking

Stand/walk long hours

lift up to 50 lbs

Job description

Kilwins Columbus is seeking a Part-Time Shift Leader to guide a friendly team at our Downtown Petoskey location. You’ll set the tone on shift, deliver exceptional guest service, and coach teammates. You’ll open/close, handle register transactions, and help keep the store inviting and organized.

Expect a fast-paced environment with nights, weekends, and holidays required. This role emphasizes leadership, teamwork, and hands-on guest experiences in a sweet, family-friendly setting.