Shift Leader: Lead with Heart, Delight Guests, Tips Included

Kilwins Chocolates Franchise; Petoskey (MI); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

50% discount at Kilwins stores

Paid training

Leadership development opportunities

Job summary

Kilwins Chocolates Franchise in Petoskey is seeking a Part-Time Shift Leader to guide the team on nights, weekends and holidays. The role involves leading staff, serving guests, and maintaining a welcoming store at 316 Howard Street.

Compensation is $18.00 per hour plus tips, with paid training and opportunities to develop leadership skills. You’ll deliver exceptional service, coach teammates, and ensure smooth shift operations while keeping the shop clean, stocked, and inviting.

Qualifications

• Customer service experience is preferred.
• Leadership or supervisory experience is a plus; growth opportunities exist.
• Strong communication and problem-solving skills are essential.
• Dependability, flexibility, and a positive attitude are valued.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead the team during your shift and set the tone through your example.
• Open and/or close the store following established procedures.
• Deliver exceptional customer service and create memorable guest experiences.
• Coach, train, and support team members.
• Scan the store, anticipate where support is needed, and step in to keep team members focused and the shift running smoothly.
• Scoop ice cream, prepare waffle cones, package chocolates, and assist with handcrafted products.
• Operate the register and process transactions accurately.
• Restock products and keep the store clean, organized, and inviting.
• Support a safe, fun, and welcoming environment for guests and teammates.

Skills

Customer service

Leadership

Multitasking

Communication

Job description

Kilwins Chocolates Franchise in Petoskey is seeking a Part-Time Shift Leader to guide the team on nights, weekends and holidays. The role involves leading staff, serving guests, and maintaining a welcoming store at 316 Howard Street.

Compensation is $18.00 per hour plus tips, with paid training and opportunities to develop leadership skills. You’ll deliver exceptional service, coach teammates, and ensure smooth shift operations while keeping the shop clean, stocked, and inviting.