Part-Time Shift Leader — Inspire, Coach & Delight Guests

Kilwins Chocolates Franchise; Petoskey (MI); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Paid training

Employee discount

Tips on top of hourly pay

Job summary

KILWINS CHOCOLATES FRANCHISE in Downtown Petoskey is seeking a Part-Time Shift Leader to inspire the team, deliver warm customer service, and help run daily operations with heart. You’ll lead by example on busy nights, weekends, and holidays, open/close shifts, train teammates, and ensure a clean, inviting store while keeping guests smiling and coming back.

Experience in customer service or hospitality is preferred, with strong communication and the willingness to help teammates succeed.

Qualifications

• Customer service, retail, or hospitality experience preferred.
• Leadership or supervisory experience is a plus, but we’ll help the right person grow.
• Strong communication and problem-solving skills.
• Dependability, flexibility, and a positive attitude.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead the team during your shift and set the tone through your example.
• Open and close the store following established procedures.
• Deliver exceptional customer service and create memorable guest experiences.
• Coach, train, and support team members.
• Scan the store, anticipate where support is needed, and step in to keep team members focused and the shift running smoothly.
• Scoop ice cream, prepare waffle cones, package chocolates, and assist with handcrafted products.
• Operate the register and process transactions accurately.
• Restock products and keep the store clean, organized, and inviting.
• Support a safe, fun, and welcoming environment for guests and teammates.

Skills

Customer service

Retail experience

Leadership

Communication

Problem-solving

Dependability

Multitasking

Flexibility

Job description

KILWINS CHOCOLATES FRANCHISE in Downtown Petoskey is seeking a Part-Time Shift Leader to inspire the team, deliver warm customer service, and help run daily operations with heart. You’ll lead by example on busy nights, weekends, and holidays, open/close shifts, train teammates, and ensure a clean, inviting store while keeping guests smiling and coming back.

Experience in customer service or hospitality is preferred, with strong communication and the willingness to help teammates succeed.