Day Receptionist FT

The Eliot at Catskill; Town of Catskill (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

The Eliot at Catskill is seeking a Receptionist for a full-time role to greet guests, answer phones, and coordinate services for residents. The position supports resident care and contributes to a warm, welcoming environment.

Responsibilities include checking in guests, directing calls, assisting residents and families, and ensuring the front desk area remains organized and compliant. Light lobby cleaning and coverage as needed are included.

Qualifications

• Excellent customer service skills and positive attitude.
• Ability to learn phone systems and computer programs.
• Enjoys working with the elderly population.

Responsibilities

• Welcome and check in all guests to the facility
• Assist staff in providing and coordinating services to residents, families, and guests.
• Answer telephone calls, direct calls appropriately, and respond to call bells timely
• Assist residents and staff in solving problems if asked, including encouragement to participate in all that the facility offers.
• Create and maintain an environment for residents, families, and guests that is customer-friendly and that values and respects the uniqueness of each individual.
• Oversee resident attendance at mealtimes.
• Oversight of the Reception area for organization and compliance.
• Assist with coverage of the reception area or other departments as needed.
• Sort and distribute mail to individuals’ mailboxes if needed.
• Engage with residents to ensure a high level of satisfaction and bring any issues or concerns to the Administrator.
• Light cleaning in the lobby, maintaining presentable workstation and front desk
• Carry out other duties as assigned by Management Team.
• Adhere to and carry out all policies and procedures.

Skills

Customer service

Phone systems

Elderly population

Tools

Phone systems

Job description

Receptionist - Full-time
Duties: Answer phones, call bells, light filing, answer the front door, some light cleaning.

Receptionist Overview: The Receptionist will provide general assistance and oversight to ensure high resident satisfaction and care; answer telephones; greet guests; respond to residents' requests and assist in the coordination of services to residents; assist in providing services to residents, families, and guests. Assist in creating a warm and welcoming environment.

Receptionist Responsibilities:

• Welcome and check in all guests to the facility
• Assist staff in providing and coordinating services to residents, families, and guests.
• Answer telephone calls, direct calls appropriately, and respond to call bells timely
• Assist residents and staff in solving problems if asked, including encouragement to participate in all that the facility offers.
• Create and maintain an environment for residents, families, and guests that is customer-friendly and that values and respects the uniqueness of each individual.
• Oversee resident attendance at mealtimes.
• Oversight of the Reception area for organization and compliance.
• Assist with coverage of the reception area or other departments as needed.
• Sort and distribute mail to individuals’ mailboxes if needed.
• Engage with residents to ensure a high level of satisfaction and bring any issues or concerns to the Administrator.
• Light cleaning in the lobby, maintaining presentable workstation and front desk
• Carry out other duties as assigned by Management Team.
• Adhere to and carry out all policies and procedures.

Receptionist Qualifications:

• Excellent customer service skills, positive attitude
• Knowledge of or willingness and ability to learn phone systems and computer programs
• Enjoys working with the elderly population

EOE/M/F/V