Evening Receptionist M-F 4pm-9pm

Merriam Gardens Healthcare and Rehab Center; Shawnee, Northern (KS, KY); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

401K

Annual evaluations

Dental insurance

Disability insurance

Electronic documentation

Employee appreciation events

Health insurance

Life insurance

Modified Comp

Paid time off

Vision insurance

Job summary

Merriam Gardens Healthcare and Rehab Center is seeking a professional receptionist to support daily operations at the Shawnee facility. You will welcome residents, coordinate services, and act as a liaison among departments to ensure smooth communication and service excellence.

The role emphasizes strong clerical skills, attention to regulatory details, and a customer-focused approach to improve resident satisfaction and facility performance.

Qualifications

• High school diploma required.
• Proficiency with Microsoft Office: Word, Excel and Outlook.
• Effective communication skills to interact with residents, families, staff and external agencies.

Responsibilities

• Greet new residents and orient them to facility services.
• Resolve questions and complaints and provide information to improve service.
• Liaise between residents and other departments to ensure smooth operations.
• Document inquiries and report trends to QA processes.

Skills

Office software proficiency

Communication skills

Education

High school Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Summary

The ideal receptionist will have skills in auditing, compliance and excellent coordination between all departments.

RESPONSIBILITIES

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;
• Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires.
• Announces notifications over public address system.
• Updates resident directory including resident's names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Passes out and collects employment applications.

QUALIFICATIONS

• High school Diploma required.
• Proficiency with Microsoft office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

BENEFITS

• 401K
• Annual evaluations
• Dental insurance
• Disability insurance
• Electronic documentation
• Employee appreciation events
• Health insurance
• Life insurance
• Modified Comp
• Paid time off
• Vision insurance