Ski Rental Shop Manager

Sun-Valley-Resort; Sun Valley (ID); On-site; USD 45,000 - 65,000; Full time

Job summary

Sun-Valley-Resort is seeking a Rental Shop Supervisor to oversee all rental and retail operations at our Sun Valley store. You will manage an Assistant Supervisor and staff, ensuring exceptional teamwork and customer service while maintaining profitability and store atmosphere.

The role requires at least 2 years of ski-specific experience in retail or rentals, strong leadership, and the ability to mentor staff in a fun, safety-conscious environment. Weekend and holiday shifts are required.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum of 2 years of ski-specific work experience in retail, rentals, or equipment repair.
• Familiarity with mountain resort terminology and practices; strong customer service.
• Previous supervisory experience preferred.
• Ability to mentor staff and maintain a positive, engaging, and safe workplace.
• Physically able to stand, walk, and lift up to 50 pounds.

Responsibilities

• Maintain a welcoming, safe, and energetic rental or retail experience for guests and rental groups.
• Oversee daily operations, ensuring sales, profitability, and expense goals are met.
• Provide product knowledge coaching to staff to help guests receive suitable products.
• Create staff schedules and enforce shop policies and procedures.
• Maintain rental fleet and retail inventory; coordinate merchandising with teams.
• Perform store opening and closing responsibilities.
• Operate rental and retail point-of-sale systems proficiently.
• Document incidents and coordinate follow-up with the legal department.

Skills

Customer service

Staff supervision

Communication

Problem solving

Education

High school diploma or equivalent

College degree preferred

Job description

Sun-Valley-Resort is seeking a Rental Shop Supervisor to oversee all rental and retail operations at our Sun Valley store. You will manage an Assistant Supervisor and staff, ensuring exceptional teamwork and customer service while maintaining profitability and store atmosphere.

The role requires at least 2 years of ski-specific experience in retail or rentals, strong leadership, and the ability to mentor staff in a fun, safety-conscious environment. Weekend and holiday shifts are required.