Evening Remote Intake Advisor - Admissions & Support

Acadia Healthcare

Franklin (TN)

Remote

USD 22,000 - 30,000

Full time

6 days ago

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Job summary

Acadia Healthcare is seeking a REMOTE Intake Advisor 1 to support the Admissions Support Center, handling inquiries from clinical professionals, prospective clients, and families seeking treatment for addiction and mental health concerns. The role emphasizes service orientation, professional communication, and accurate data collection in Salesforce.

You will triage calls, provide warm transfers, document client information, and collaborate with the call center team to meet performance targets

Qualifications

Associate degree or equivalent customer service or sales experience.
Ability to manage multiple tasks simultaneously with the ability to adapt to frequent priority changes.
Excellent communication skills, able to be empathetic with clients.

Responsibilities

Triage calls by understanding callers’ purpose, needs and urgency.
Clearly explain the call process and ensure that caller gets to the right place ASAP.
Monitor call queues to understand ASC activity and how to provide support.
Collects and records client information in the customer relationship management system, Salesforce.
Provide exceptional customer service by listening and responding to client requests and building rapport with clients, their family members, and clinical professionals.
Make reliable warm transfers ensuring that the caller gets connected with the right person.
Personalizes response emails for all internal and external communication.
Perform other duties as assigned.