Evening Reception/Concierge

Cabot Cove of Largo Inc; Largo (FL); On-site; USD 21,000 - 23,000; Full time

Job summary

Cabot Cove of Largo Inc. in Largo, FL is seeking a Full Time Evening Receptionist to support Administration with reception, customer service, and clerical tasks. The role runs 12:00 PM to 8:30 PM, Monday through Friday with possible weekend shifts to assist residents and guests.

The ideal candidate has a HD diploma or equivalent, can lift up to 35 pounds, and can pass AHCA Level II background eligibility. Dress is professional; name tags are required for community events.

Qualifications

• HD diploma or equivalent.
• Monday through Friday and as needed to include weekend and evening activities.
• Ability to lift, stand, bend or walk for extended periods.
• Must be able to lift and carry 35 pounds safely.
• AHCA level II background eligibility.
• Follow all Company policies including Employee Guidelines.

Responsibilities

• Attend all in-service and training as required by the community.
• Answer the telephone with a greeting and direct calls.
• Greet people entering the Community and direct them to the appropriate area; maintain sign-in books.
• Ensure residents sign in/out and safeguard the front entrance with staff assistance.
• Sort and distribute mail; forward manager's mail.
• Provide information about the Company to potential residents and maintain CRM.
• Participate in community marketing events, tours and move-ins as needed.
• Distribute employment applications to potential employees for review by Administrator.
• Maintain lobby cleanliness and ensure outdated materials are removed.

Skills

Customer Service

Phone Etiquette

Greet Visitors

Record Keeping

CRM Management

Team Collaboration

Education

High School Diploma or equivalent

Tools

CRM Software

Job description

Full Time Evening Reception

Earn $15.00-$17.00 per hour for 40 hours of morning work 12 pm-8:30 pm in Largo, FL.

We are a Five Google Star, 61- unit Assisted Living community located in Largo, Florida. Our successful employees are highly focused on getting the job done, straight forward, smart, and want to help the elderly enjoy their lives.

Join Cabot to earn good money and make a positive contribution to people’s lives.

Department: Administration

Supervisor: Administrator/Bookkeeper/Office Manager

Requirements: HD diploma or equivalent. Monday through Friday and as needed to include weekend and evening activities. The ability to lift, stand bend or walk for extended periods of time. Must be able to lift and carry 35 pounds safely. AHCA level II background eligibility. Understand and follow all Company policies including the Employee Guidelines.

Grooming: You are expected to be neat and clean at all times and take pride in your personal appearance. Particular attention should be paid to the cleanliness and tidiness of your body, fingernails, hair, and uniform. Fingernails must be clean & well-trimmed not to exceed ¼ inch beyond fingertip.

Dress: For all employees, professional dress, which must be cleaned and neatly pressed, is required at all times. Our dress code may vary at times, but generally each department has standard uniforms employees must wear. Shirts/Tops must be tucked in at all times. Heels may be no higher than 2 inches. Due to health & safety concerns, open-toed shoes and sandals are prohibited. Croc-style shoes are prohibited. For the benefit of the residents and guests of the Community, all employees must wear their name tag whenever they are at the Community or on any company function.

Administration Dress: You must wear business professional clothing.

Job Responsibilities

• Attend all in-service and training as required by the community
• Answer the telephone stating, "Good Morning/ Afternoon/Evening, Thank you for calling the Company, this is (state your name) speaking, how may I direct your call?" At this point, the receptionist will forward the call to the appropriate person or take a message if the person requested is not available.
• Greet people as they enter the Community and direct them to the appropriate area. Maintain Resident and Guest Sign-In/Sign-Out Books. Be sure everyone who leaves or comes into the building signs the books so that the Company is able to keep track of who is in the building at all times.
• Ensure residents sign in and out when leaving and returning to the community. If resident is considered an elopement risk by the community, safeguard the front entrance and maintain resident safety with the assistance of other staff.
• Sort and distribute mail immediately upon receipt. Special instructions from individual residents should be taken into consideration. Forward each manager's mail directly to the manager.
• Send information regarding the Company to potential residents who inquired about the community. Assist with maintaining the CRM current.
• Participate in community marketing events, tours, and assist with move-ins as needed.
• Give Applications for Employment to potential employees. Upon receipt of completed application, resume, CV, etc., forward to the Administrator for review and potential interview.
• Make sure no outdated newspapers, garbage or dishes are left in the lobby.

This job description may not be all inclusive. All employees are expected to perform all their Responsibilities as assigned and directed by your Supervisor. Responsibilities and assignments may be modified by your Supervisor.

Work Location: In person

This job requires candidates to pass a level 2 background check through the FL Clearinghouse. For more information, visit https://info.flclearinghouse.com