Receptionist - FT

Benchmark Senior Living; Avon, Northern (CT, KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Benchmark Senior Living in Avon, CT seeks a Community Receptionist to serve as the information hub for residents, families, visitors, and staff. The role supports basic computer tasks and coordinates daily administrative activities under the Director of Business Administration.

The position emphasizes greeting visitors, handling calls with courtesy, managing appointment books, and acting as a concierge for residents, with a strong focus on customer service and efficient operations.

Qualifications

• High school diploma or equivalent preferred.
• Expert knowledge of telephone system.
• Proficient computer skills (word processing, email, internet, Excel).
• Possesses excellent verbal communication skills.

Responsibilities

• Greet visitors upon arrival and route calls or questions.
• Answer phones professionally and direct inquiries.
• Manage resident appointment books (doctor, beauty, etc.).
• Assist with clerical tasks for multiple departments.
• Provide concierge-style support to residents and families.

Skills

Telephone system

Computer skills

Verbal communication

Administrative awareness

Education

High school diploma

Tools

Excel

Word processing

Job description

Community Receptionist

Department: Administration

Date Revised: 8/13/2024

Reports To: Director of Business Administration

FLSA Status: Non-Exempt

Job Code: 4008

Job Summary

The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Principal Duties/Responsibilities

Accounting

• Assists Administrative Assistant/Executive Director as appropriate

Compliance and Safety

• Competently responds to all emergencies as directed
• Demonstrates basic understanding of emergency call system and nurse paging system

Communication

• Greets visitors immediately upon arrival
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner

Customer Service

• Determines visitors needs in a timely manner
• Offers refreshments (coffee, water, etc.) to visitors, where applicable
• Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.)
• Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
• Responds to resident requests in a timely manner
• Manages doctor appointment book
• Manages beauty and barber appointment book
• Acts as concierge for residents (calling taxi’s, handling telephone and/or cable problems, checking newspaper deliveries, etc.)

Facilities Maintenance

• Keeps lobby clean and neat, free of clutter and trash
• Oversees common bathroom, reporting soilage’s to housekeeping as appropriate
• Reports any mal-functioning equipment to maintenance

Sales

• Promptly forwards inquiry calls to Marketing or designee
• Properly documents and responds to marketing inquiries
• Assists the Community Sales Team, lead by the Executive Director, with sales and marketing programs and initiatives
• Represents the community with a positive attitude and pride when interacting with potential residents and families

Training

• Participates in in-service trainings as required by state regulations

Miscellaneous

• Assists with clerical work for all departments

Education/Experience/Licensure/Certification

• High school diploma or equivalent certificate preferred.

Required Skills/Abilities

• Possesses expert knowledge of telephone system and capable of teaching others
• Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
• Maintains awareness of all daily activities (and changes)
• Has full knowledge of the administrative staff, ownership, and management company
• Possesses excellent verbal communication skills

Physical Requirements

In an 8-hour workday, associate will stand/walk: Hours at one time: 0 - 2 Total hours/day: 4 - 6

In an 8-hour workday, associate will sit: Hours at one time: 0 - 2 Total hours/day: 4 - 6

Associate will support/assist: (Maximum lbs): Frequently: 0 - 10 lbs. Occasionally: 50 lbs.

Associate will lift/carry: (Maximum lbs): Frequently: 0 - 10 lbs. Occasionally: 15 lbs.

Height of Lift: 3 - 4 feet

Distance of carry: 30 yards

Employee will use hands for repetitive: Simple grasping, pushing, and pulling, and fine manipulation

Employee should be able to: Bend: Occasionally Squat: Occasionally Kneel: Occasionally Climb: Occasionally Reach: Occasionally

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

I ______________________________ have read this job description and understand the duties and responsibilities of the position of Community Receptionist. I further understand that it is my responsibility to perform my duties consistent with the highest standards of Benchmark Senior Living.

________________________________ _______________

Employee Signature Date

________________________________ _______________

Supervisor’s Signature Date