Evening Patient Access & Registration Specialist

Hugh Chatham Health; Fond du Lac (WI); On-site; USD 29,000 - 43,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative in Fond du Lac for a 36-hour week with a Tue-Thu 6pm-6:30am shift and two holiday openings. The PSR will accurately capture patient demographics, insurance details and collect payments to support revenue cycle operations.

The role serves as the first impression for patients, coordinating with departments to ensure a smooth experience while maintaining HIPAA compliance in a fast-paced setting.

Qualifications

• High School Diploma or equivalent is required.
• Experience with insurance verification/eligibility tools is preferred.
• Excellent customer service and communication skills.

Responsibilities

• Register patients, verify demographics, insurance, and collect payments.
• Explain insurance coverage and payment responsibilities to patients.
• Schedule appointments and manage check-in procedures.
• Maintain HIPAA compliance and protect patient information.

Skills

Customer service

Communication

Attention to detail

Multitasking

Independent work

Education

High School Diploma

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Phone technology

Job description

Advocate Health is seeking a Patient Service Representative in Fond du Lac for a 36-hour week with a Tue-Thu 6pm-6:30am shift and two holiday openings. The PSR will accurately capture patient demographics, insurance details and collect payments to support revenue cycle operations.

The role serves as the first impression for patients, coordinating with departments to ensure a smooth experience while maintaining HIPAA compliance in a fast-paced setting.