Evening Patient Care & Admissions Coordinator

Jobtome; Town of Oconomowoc (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

On-site training

Job summary

UnitedHealth Group’s Optum team, in partnership with ProHealth Care, is hiring a patient access/switchboard associate in Oconomowoc, WI. You will greet visitors, handle calls, protect confidential data, and help coordinate admissions and information desk activity.

We offer 6–8 weeks of on-site paid training, a pay range of $16.00 to $29.00 per hour, and a $2,000 sign-on bonus for external applicants. Shifts run 3:00 PM–11:00 PM with a fixed schedule and opportunities for growth.

Qualifications

• High School Diploma/GED or 5+ years of customer service in an office setting
• 1+ years of customer service experience in a medical office setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work from 3:00pm - 11:00pm on the following days: Week 1: Sunday, Tuesday, Wednesday & Thursday; Week 2: Monday, Wednesday, Thursday, Friday & Saturday

Responsibilities

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Understands and follows all Switchboard departmental processes implemented
• Prioritizes by assessing and analyzing information to identify immediate emergency needs
• Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

Skills

Excellent customer service

Written communication

Verbal communication

Fast-paced work

Education

High School Diploma/GED or 5+ years of office-based customer service

Tools

Microsoft Office

Job description

UnitedHealth Group’s Optum team, in partnership with ProHealth Care, is hiring a patient access/switchboard associate in Oconomowoc, WI. You will greet visitors, handle calls, protect confidential data, and help coordinate admissions and information desk activity.

We offer 6–8 weeks of on-site paid training, a pay range of $16.00 to $29.00 per hour, and a $2,000 sign-on bonus for external applicants. Shifts run 3:00 PM–11:00 PM with a fixed schedule and opportunities for growth.