Evening Patient Access Team Lead

Baptist Health; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Baptist Health in Jacksonville, FL is seeking a Patient Access Team Lead to join our Patient Access team at Baptist South. This full-time evening shift role oversees daily operations, staffing, and workflows to ensure accurate patient registration and revenue cycle performance.

The ideal candidate will have 3–5 years in patient access or revenue cycle, with leadership experience and Epic familiarity. Associate or bachelor’s in a related field preferred.

Qualifications

• 3–5 years of Patient Access, registration, scheduling support, insurance verification, authorization, financial clearance, or revenue cycle experience required.
• Prior lead, supervisory, training, or formal leadership experience preferred.
• Prior Epic experience preferred.

Responsibilities

• Oversee daily Patient Access operations, including registration, scheduling support, and pre-registration.
• Monitor insurance verification, financial clearance, and point-of-service collection activities to support accurate patient intake and revenue cycle performance.
• Coordinate staffing and workflows to maintain operational coverage, including weekend coverage support as assigned.
• Monitor quality, productivity, and compliance with organizational policies and applicable regulatory requirements.
• Provide leadership support and elevate complex registration, financial clearance, and patient access issues as needed.
• Support team member training, coaching, development, and accountability.
• Promote a culture of exceptional patient experience, service excellence, and continuous improvement.

Skills

Patient Access

Leadership

Revenue Cycle

Epic Systems

Education

Healthcare administration degree

Tools

Epic Systems

Job description

Baptist Health in Jacksonville, FL is seeking a Patient Access Team Lead to join our Patient Access team at Baptist South. This full-time evening shift role oversees daily operations, staffing, and workflows to ensure accurate patient registration and revenue cycle performance.

The ideal candidate will have 3–5 years in patient access or revenue cycle, with leadership experience and Epic familiarity. Associate or bachelor’s in a related field preferred.