Patient Access Supervisor, Patient Access Services, Full-Time, Evenings, Baptist South

Baptist Health (Jacksonville); United States; On-site; USD 52,000 - 70,000; Full time

Job summary

Baptist Health in Jacksonville, FL is seeking a Patient Access Team Lead to join the South campus. This full-time evening shift role oversees daily patient access operations, including registration, scheduling support, pre-registration, and financial clearance, while coordinating staffing and workflows.

You will monitor quality, compliance, and patient experience, provide leadership escalation, and coach team members toward service excellence and accountability.

Qualifications

• 3–5 years of Patient Access, registration, scheduling, insurance verification, authorization, financial clearance, or revenue cycle experience required.
• Prior lead, supervisory, training, or formal leadership experience preferred.
• Prior Epic experience preferred.

Responsibilities

• Oversee daily Patient Access operations, including registration, scheduling support, and pre-registration.
• Monitor insurance verification, financial clearance, and point-of-service collection activities to support accurate patient intake and revenue cycle performance.
• Coordinate staffing and workflows to maintain operational coverage, including weekend coverage support as assigned.
• Monitor quality, productivity, and compliance with organizational policies and applicable regulatory requirements.
• Provide leadership support and escalation complex registration, financial clearance, and patient access issues as needed.
• Support team member training, coaching, development, and accountability.
• Promote a culture of exceptional patient experience, service excellence, and continuous improvement.

Skills

Leadership experience

Patient access knowledge

Communication skills

Team coordination

Education

Associate/Bachelor's degree

Tools

Epic Systems

Job description

About Baptist Health

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Patient Access Team Lead

Baptist Health is hiring a Patient Access Team Lead to join our Patient Access team at Baptist South in Jacksonville, FL. This is a full-time Evening shift opportunity. Shift Details: Thurs-Sat 2p-230a Our Patient Access team plays an important role in creating a positive patient experience while supporting accurate registration and front-end revenue cycle operations. In this role, you will oversee daily Patient Access activities, coordinate staffing and workflows, monitor quality and compliance, and support team member development. The ideal candidate brings strong patient access or revenue cycle experience, leadership skills, and a commitment to service excellence and operational accountability.

Patient Access Team Lead Job Responsibilities

• Oversee daily Patient Access operations, including registration, scheduling support, and pre-registration.
• Monitor insurance verification, financial clearance, and point-of-service collection activities to support accurate patient intake and revenue cycle performance.
• Coordinate staffing and workflows to maintain operational coverage, including weekend coverage support as assigned.
• Monitor quality, productivity, and compliance with organizational policies and applicable regulatory requirements.
• Provide leadership support and escalation complex registration, financial clearance, and patient access issues as needed.
• Support team member training, coaching, development, and accountability.
• Promote a culture of exceptional patient experience, service excellence, and continuous improvement.

Patient Access Team Lead Experience

• 3–5 years of Patient Access, registration, scheduling, insurance verification, authorization, financial clearance, or revenue cycle experience required.
• Prior lead, supervisory, training, or formal leadership experience preferred.
• Prior Epic experience preferred.

Patient Access Team Lead Education & Credential Requirements

• Associate or bachelor’s degree in healthcare administration, business, finance, or a related field preferred.

If you are interested in this Patient Access Team Lead position at [Location], This role oversees daily Patient Access operations, including registration, scheduling support, pre-registration, insurance verification, financial clearance, point-of-service collections, staffing coordination, quality monitoring, weekend coverage support, and team member development. This role ensures accurate and timely patient intake, supports revenue cycle performance, promotes regulatory compliance, provides leadership escalation support, and fosters a culture of exceptional patient experience and accountability.

Primary Location

South - Main Building 14550 Old St Augustine Rd Jacksonville, FL 32258 United States of America

Community Focus

Baptist Health’s care for the community spans generations. Together, we’re the largest group of people in Northeast Florida focused on innovative health care for patients, improving the health equity of our neighbors, and creating a welcoming workplace for team members where everyone’s voice is heard.