Representative II, Patient Access-Evening Shift

Holy Cross Health; Germantown (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health support

Paid time off

403B / 401(k)

Education assistance

Pet insurance

Accident insurance

Hospital indemnity

Free onsite parking

Referral Rewards Program

Job summary

Holy Cross Health in Germantown is seeking a Representative II, Patient Access to join our full-time night team. You will verify demographics and financial information, support the registration process, and help ensure accurate patient records while safeguarding confidentiality.

The role emphasizes excellent customer service, bilingual communication when required, and collaboration with case management. We offer a supportive, mission-driven environment with opportunities for growth.

Qualifications

• High School diploma or GED.
• Fluency in English and Spanish preferred; Spanish may be required in some settings.
• Two-year experience in a hospital or health care setting, preferably in registration, billing, cash collections or insurance requirements.
• Proficiency in computers; Microsoft Office and email.
• Typing 45 wpm or higher.
• Excellent telephone customer service, interpersonal, problem-solving and organizational skills.
• Willingness to transport patients by wheelchair; meet patient age-specific needs.
• Ability to stand for long periods.

Responsibilities

• Obtain and verify demographic and financial information for all patients prior to or during registration.
• Provide excellent customer service to patients, families, physician offices, payers and coworkers.
• Communicate financial/insurance information to case management and financial counseling staff; complete managed care notifications.
• Maintain patient confidentiality and follow privacy and security policies.
• Enter orders when necessary (laboratory and radiology).
• Assess patient financial status, verify information, obtain signatures and collect payments prior to or at service time.

Skills

Bilingual EN/ES

Typing 45 wpm

Customer service

Computer literacy

Wheelchair transport

Stand for long periods

Education

High School diploma or GED

2 years healthcare setting experience

Tools

Microsoft Office

Job description

Employment Type: Full time

Shift: Night Shift

Description: Job Title: Representative II, Patient Access

Employment Type: Full-time

Shift: Evening

Location: Germantown

Position Purpose

• Responsiblefor obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process.
  

As a “Representative I, Patient Access” you will

• Excellent customer service skills areutilizedin all dealings with patients, family members, physician offices, third partypayersand co-workers.

• Financial/insurance information is communicated to case management and financial counseling staff whenappropriate. Completes all managed care notification requirements.

• Maintains patientconfidentiality andalways adheres to hospital privacy and security policies.

• May berequiredto enter laboratory and radiology orders, when necessary.
• Minimizes the financial risk of providing services by assessing the patient’s financial status,verifyingand enteringaccuratepatient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.
  

Minimum Qualifications

• High School graduate or GED

• Ability to communicate clearly and effectively in both verbal and writtenform. Fluency in both English and Spanish preferred. Spanish may berequiredfor this position in specific settings.

• Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cashcollectionsor insurance requirements. Familiarity with third party/insurance payers and medical terminology preferred.

• Proficiencyin the use of computers. Specifically, Microsoft products and email.

• Typing skills of 45 wpm or higher required.

• Excellent telephone customer service skills, strong interpersonal communication, problemsolvingand organizational skills.

• Willingness to transport patients by wheelchair, meet patient age-specific needs,

• Ability to stand forlong periodsof time.
  

Pay Range: $17.89 - $25.04

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

[Non-benefit eligible Roles]

**Under 0.3 FTE (16 hours weekly) or per diem roles**

Position Highlights and Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, educationassistanceand voluntary benefits (pet insurance, accident insurance, hospitalindemnityand others) available fromthefirstday of employment.
• Work/Life balance with flexible schedules.
• Free onsite parking.
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
• Referral Rewards Program

Position Highlights

• Work/Life balance with flexible schedules.
• Free onsite parking.
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
• Referral Rewards Program
  

Holy Cross Health

Holy Cross Health is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George’s, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health’s high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer.

Qualified applicants are considered for employment without regard toMinority/Females/disabled/Veteran(M/F/D/V) status.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.