Representative II, Patient Access-Evening Shift

Trinity Health Mid-Atlantic; Germantown (MD); On-site; USD 51,372,000 - 71,750,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health support

Paid time off

403(b) retirement plan

Education assistance

Pet insurance

Accident insurance

Hospital indemnity

Job summary

Trinity Health Mid-Atlantic is seeking a full-time Representative II, Patient Access in Germantown for night and evening shifts. The role focuses on obtaining and verifying patient demographic and financial information before or during registration, while delivering excellent customer service to patients, families, and care teams.

Responsibilities include handling insurance data, coordinating with case management and financial counseling, and ensuring all forms and payments are collected in a

Qualifications

• High School graduate or GED required.
• Fluency in English; Spanish preferred in some settings.
• Two years hospital or health care registration/billing/insurance experience preferred.
• Proficient with computers and Microsoft products; typing 45 wpm+.

Responsibilities

• Obtain and verify demographic and financial information for inpatients and outpatients prior to or during registration.
• Provide excellent customer service to patients, families, physicians, and payers.
• Communicate insurance information to case management and financial counseling staff as appropriate.
• Enter required information into the registration system and secure signatures and payments as needed.

Skills

Customer service

Bilingual English/Spanish

Verbal and written communication

Typing 45 wpm

Computer proficiency (Microsoft etc)

Interpersonal skills

Education

High School diploma or GED

Tools

Registration systems

Job description

Representative II, Patient Access

Employment Type: Full time Shift: Night Shift

Employment Type: Full‑time Shift: Evening Location: Germantown

Position Purpose

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. As a “Representative I, Patient Access” you will: Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co‑workers. Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements. Maintains patient confidentiality and always adheres to hospital privacy and security policies. May be required to enter laboratory and radiology orders, when necessary. Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.

Minimum Qualifications

High School graduate or GED Ability to communicate clearly and effectively in both verbal and written form. Fluency in both English and Spanish preferred. Spanish may be required for this position in specific settings. Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements. Familiarity with third party/insurance payers and medical terminology preferred. Proficiency in the use of computers. Specifically, Microsoft products and email. Typing skills of 45 wpm or higher required. Excellent telephone customer service skills, strong interpersonal communication, problem solving and organizational skills. Willingness to transport patients by wheelchair, meet patient age‑specific needs, Ability to stand for long periods of time.

Pay Range

Pay Range: $17.89 - $25.04 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Non-Benefit Eligible Roles

[Non-benefit eligible Roles] **Under 0.3 FTE (16 hours weekly) or per diem roles**

Position Highlights and Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Work/Life balance with flexible schedules.
• Free onsite parking.
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

Referral Rewards Program Position Highlights

• Work/Life balance with flexible schedules.
• Free onsite parking.
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

Holy Cross Health Overview

Holy Cross Health is a Catholic, not‑for‑profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George’s, with a commitment to being the most trusted provider of health‑care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary‑care practices and affordable health centers, and offers a wide range of innovative, community‑based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health’s high‑quality and coordinated continuum of care that aims to improve health and let you live life on your own terms. Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care.

Equal Opportunity Statements

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is an Equal Opportunity Employer.

Other Information

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.