Evening Patient Access Specialist – Clayton ED

Nash UNC Health Care; Clayton (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health is seeking an experienced Patient Registration professional for the Clayton ED. The role supports evening operations, from 4:30 pm to 2:00 am, with every other weekend shifts, onsite in Clayton, NC.

You will verify ADT data, assist with scheduling, ensure regulatory documentation, and contribute to accurate insurance processing and upfront collections. Requirements include a high school diploma or GED and at least two years of customer service or clerical experience.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Requires two (2) years of customer service and/or clerical experience.
• Evening shift availability and ability to work 430 pm to 2am during the week with every other weekend.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempts to reschedule cancellations whenever possible and communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool during registration to provide the most accurate estimate to patients.
• Meets departmental target for up front collections including deposits, estimated amounts due, co-pays, and/or prior balances.
• Participates in departmental QA by using system work queues to reduce errors and to minimize errors in daily registration processes.

Skills

Customer service

Education

High school diploma or GED

Job description

UNC Health is seeking an experienced Patient Registration professional for the Clayton ED. The role supports evening operations, from 4:30 pm to 2:00 am, with every other weekend shifts, onsite in Clayton, NC.

You will verify ADT data, assist with scheduling, ensure regulatory documentation, and contribute to accurate insurance processing and upfront collections. Requirements include a high school diploma or GED and at least two years of customer service or clerical experience.