Evening Patient Access Specialist

Trinity Health Of New England; Springfield (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance coverage starting Day

Great benefits

Job summary

Mercy Medical Center in Springfield, MA seeks a Patient Access Representative for the Emergency Department. The role focuses on pre-registration and admission tasks, including insurance verification and accurate data entry in the Meditech system.

The position requires high school completion, strong communication, and customer service skills, with preference for healthcare office experience. Shift details include evening hours with weekend rotation and competitive benefits from Day 1.

Qualifications

• Minimum high school diploma or equivalent, college preferred.
• Medical terminology skills.
• Relevant medical office, hospital / physicians billing or patient registration experience preferred.
• Excellent customer service, verbal communication and interpersonal skills required.

Responsibilities

• Verify insurance requirements.
• Responsible for upfront collections, co-pays and high deductibles.
• Ensure that all entries concerning demographic, financial and advanced directives are accurate.
• Collect non-covered fees.
• Inputs data into Meditech system.
• Complete all phases of registration process, (i.e.) other papers, patient bracelet, patient rights, Health Care Proxy info etc.
• Coordinate bed assignment for all patients and maintains death books and releases information to funeral homes.

Skills

Medical terminology

Customer service

Verbal communication

Interpersonal skills

Education

High school diploma or equivalent

College preferred

Tools

Meditech

Job description

Mercy Medical Center in Springfield, MA seeks a Patient Access Representative for the Emergency Department. The role focuses on pre-registration and admission tasks, including insurance verification and accurate data entry in the Meditech system.

The position requires high school completion, strong communication, and customer service skills, with preference for healthcare office experience. Shift details include evening hours with weekend rotation and competitive benefits from Day 1.