Patient Access / Registration FT eves

Trinity Health; Springfield (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Benefits starting day 1

Job summary

Mercy Medical Center Emergency Department in Springfield, MA is seeking a Patient Access Representative to handle pre-registration, registration and admission processes. The role focuses on accurate demographic and financial entry, upfront collections and coordination of bed assignments.

You will use Meditech for data entry and support patient rights documentation while maintaining quality customer service and efficient registration workflows across shifts.

Qualifications

• Medical terminology knowledge required.
• Excellent customer service, verbal communication and interpersonal skills required.

Responsibilities

• Verify insurance requirements
• Responsible for upfront collections, co-pays and high deductibles
• Coordinate bed assignment and manage death books
• Inputs data into Meditech system
• Complete all phases of the registration process
• Release information to funeral homes

Skills

Medical terminology

Customer service

Verbal communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

Employment Type:Full timeShift:Evening ShiftDescription:ORIENTATION IS 2 WEEKS ON DAY SHIFT MON-FRI 8-4:30

Position Purpose

The Patient Access Representative is responsible for pre-registration, registration and admission functions for Mercy Medical Center Emergency Department.

What you will do

• Verify insurance requirements
• Responsible for upfront collections, co-pays and high deductibles
• Ensure that all entries concerning demographic, financial and advanced directives are accurate
• Collect non-covered fees
• Inputs data into Meditech system
• Complete all phases of registration process, (i.e.) other papers, patient bracelet, patient rights, Health Care Proxy info etc
• Coordinate bed assignment for all patients and maintains death books and releases information to funeral homes

Minimum Qualifications

• Minimum high school diploma or equivalent, college preferred.
• Medical terminology skills.
• Relevant medical office, hospital / physicians billing or patient registration experience preferred.
• Excellent customer service, verbal communication and interpersonal skills required.

Position Highlights and Benefits

• 40 Hours 3p-11:30p including every other weekend required. Shift and weekend differentials will apply
• ORIENTATION IS 2 WEEKS ON DAY SHIFT MON-FRI 8-4:30
• Great Benefits and Health Insurance Coverage even for part time - Starting Day 1

Pay Range: $17-24hr

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates.

Ministry/Facility Information

Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.