Patient Access / Registration FT eves

Trinity Health Of New England; Springfield (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance coverage starting Day

Great benefits

Job summary

Mercy Medical Center in Springfield, MA seeks a Patient Access Representative for the Emergency Department. The role focuses on pre-registration and admission tasks, including insurance verification and accurate data entry in the Meditech system.

The position requires high school completion, strong communication, and customer service skills, with preference for healthcare office experience. Shift details include evening hours with weekend rotation and competitive benefits from Day 1.

Qualifications

• Minimum high school diploma or equivalent, college preferred.
• Medical terminology skills.
• Relevant medical office, hospital / physicians billing or patient registration experience preferred.
• Excellent customer service, verbal communication and interpersonal skills required.

Responsibilities

• Verify insurance requirements.
• Responsible for upfront collections, co-pays and high deductibles.
• Ensure that all entries concerning demographic, financial and advanced directives are accurate.
• Collect non-covered fees.
• Inputs data into Meditech system.
• Complete all phases of registration process, (i.e.) other papers, patient bracelet, patient rights, Health Care Proxy info etc.
• Coordinate bed assignment for all patients and maintains death books and releases information to funeral homes.

Skills

Medical terminology

Customer service

Verbal communication

Interpersonal skills

Education

High school diploma or equivalent

College preferred

Tools

Meditech

Job description

Employment Type:Full timeShift:Evening ShiftDescription:ORIENTATION IS 2 WEEKS ON DAY SHIFT MON-FRI 8-4:30

Position Purpose

The Patient Access Representative is responsible for pre-registration, registration and admission functions for Mercy Medical Center Emergency Department.

What you will do

• Verify insurance requirements
• Responsible for upfront collections, co-pays and high deductibles
• Ensure that all entries concerning demographic, financial and advanced directives are accurate
• Collect non-covered fees
• Inputs data into Meditech system
• Complete all phases of registration process, (i.e.) other papers, patient bracelet, patient rights, Health Care Proxy info etc
• Coordinate bed assignment for all patients and maintains death books and releases information to funeral homes

Minimum Qualifications

• Minimum high school diploma or equivalent, college preferred.
• Medical terminology skills.
• Relevant medical office, hospital / physicians billing or patient registration experience preferred.
• Excellent customer service, verbal communication and interpersonal skills required.

Position Highlights and Benefits

• 40 Hours 3p-11:30p including every other weekend required. Shift and weekend differentials will apply
• ORIENTATION IS 2 WEEKS ON DAY SHIFT MON-FRI 8-4:30
• Great Benefits and Health Insurance Coverage even for part time - Starting Day 1

Pay Range: $17-24hr

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates.

Ministry/Facility Information

Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.