Evening Patient Access & Registration Specialist

Nationwide Children's Hospital; Columbus (OH); On-site; USD 33,000 - 38,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Patient Access Representative to greet and register patients, answer calls, schedule appointments, and manage medical chart filing. This role requires accurate data collection for demographics, insurance, and physician information, with emphasis on customer service and interdepartmental coordination.

Training begins with a Monday–Friday 8am–4:30pm schedule for two weeks, followed by Sat-Sun shifts (3:30 PM–9:30 PM).

Qualifications

• Greet and register patients with professional service.
• Handle telephone inquiries and scheduling.
• Maintain accurate demographic, insurance, and physician information.

Responsibilities

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Identifies self-pay patients and refers them to financial assistance when applicable.
• Maintains open communication with departments and clinical staff.
• Assists in the shadowing/precepting of new employees.

Skills

Customer service

Data entry

Computer skills

Education

High School Diploma

Associate's Degree

Job description

Nationwide Children’s Hospital is seeking a Patient Access Representative to greet and register patients, answer calls, schedule appointments, and manage medical chart filing. This role requires accurate data collection for demographics, insurance, and physician information, with emphasis on customer service and interdepartmental coordination.

Training begins with a Monday–Friday 8am–4:30pm schedule for two weeks, followed by Sat-Sun shifts (3:30 PM–9:30 PM).