Evening Parking Services Advisor - Customer Care

Towne; Cleveland (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

Towne is seeking a Customer Service Advisor to join our team in a fast-paced call center environment. The role involves handling inbound calls, answering questions, processing payments, and solving problems to maintain high service standards.

Candidates should have at least 2 years of customer service experience, strong communication skills, and proficiency with Word, Excel, PowerPoint, and MS Office. Training may occur on day shift based on trainer availability.

Qualifications

• Minimum 2 years of customer service experience.
• Strong verbal and written communication skills.
• Proficient in Word, Excel, PowerPoint and Microsoft Office.
• High School diploma (or equivalent) required.

Responsibilities

• Handle inbound calls.
• Answer questions and provide information.
• Take payments.
• Problem solving and refunds.
• Provide directions and assistance.
• Support program initiatives as needed.

Skills

Customer service

Verbal & written communication

MS Office

Teamwork

Organization

Problem solving

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Microsoft Office

Job description

Towne is seeking a Customer Service Advisor to join our team in a fast-paced call center environment. The role involves handling inbound calls, answering questions, processing payments, and solving problems to maintain high service standards.

Candidates should have at least 2 years of customer service experience, strong communication skills, and proficiency with Word, Excel, PowerPoint, and MS Office. Training may occur on day shift based on trainer availability.